Marcjon Agustin D. Gaudan

MARCJON AGUSTIN D. GAUDAN COMPLIANCE ANALYST PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas in handling customers and making sure to work with integrity. CONTACT Poblacion, Sta Catalina Negros Oriental, Philippines 6220 marcjonagustingaudan@g mail.com - SKILLS Exceptional communication Skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE Account Integrity Officer JANUARY 28, 2017 - MARCH 31, 2018 SYKES ASIA INCORPORATED Identify outlier agent Auditing outliers to identify call and metrics manipulation Conducting team huddle Identifying, analyzing and resolving integrity issue. EDUCATION Customer Service Representative Bohol Institute of Technology International College 2012 (2nd semester) Negros Oriental State University- (1st semester) Bachelor of Science in Marine Transportation MARCH 7, 2016 - JANUARY 27, 2017 SYKES ASIA INCORPORATED Answering phone calls Handling billing and technical support Providing the best customer service support