- Reply rate:
- 40.0%
- Availability:
- Hourly ($/hour)
- Age:
- 28 years old
- Location:
- Managua, Managua, Nicaragua
- Experience:
- 4 years
WORK EXPERIENCE
Krause and Kinsman – LLC
Legal Assistant - Contact Center
August 2022 – Present.
Responsible for answering the phones and gathering
information regarding a claimant's case.
MARCIO MORALES
-Answering phones.
-Documenting call information.
-Gathering information regarding the plainti .
-Utilizing Smart Advocate system.
-Relating information to paralegals and lawyers.
INDUSTRIAL ENGINEER
PROFILE
E cient customer service professional
with +4 years of experience in call
centers and hospitality services.
consistently resolving client issues
smoothly and quickly. Fluent in both
English and Spanish.
CONTACT
Managua, Nicaragua
Email:-LinkedIn: https://www.linkedin.com/in/
marcio-morales-b-
Mobile: -
SKILLS
-Bilingual (Spanish - English).
-Leadership and personnel management.
-Microsoft o ce advance.
-Excellent organizational and interpersonal
skills.
-Problem-solving.
-Coaching skills.
-Analytical and critical thinking.
-Customer service.
.
EDUCATION
Universidad Centroamericana, Managua
Bachelor's degree, Industrial Engineering ·
(January 2015 - November 2020)
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CEUPE - Centro Europeo de Postgrado y
Empresa
Master Project Managment, Project
managment · (April 2022)
Concentrix Nicaragua S.A
Technical Team lead
Februry 2021 – May 2022.
As a team leader, I monitor, lead, and supervise a group of
employees to achieve goals that contribute to the growth
of the organization. Motivate and inspire my team by
creating an environment that promotes positive
communication, encourages bonding of team members,
and demonstrates exibility.
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve
targets.
- Empower team members with skills to improve their
con dence, product knowledge, and communication
skills.
- Conduct monthly performance reviews.
- Coach team members
- Action plan creation to improve
Concentrix Nicaragua S.A
Subject Matter Expertise
September 2020 – February 2021.
De ne procedures or standards with knowledge
acquired of what the right or best way to execute a
task would be.
De ne performance objectives and determine
acceptable performance levels.
Provide recommendations for procedural
improvements.
Evaluate random calls to make sure that the line of
business is following the right procedures.
Provide oor support and workshop delivery.
