Marchy Bacoy

I am a motivated and adaptable professional with a strong foundation in customer service, data management, and healthcare support. With hands-on experience in both administrative and client-facing roles, I have developed a well-rounded skill set that allows me to work efficiently in fast-paced environments while maintaining accuracy and professionalism.

My experience as a Customer Representative in a healthcare account has equipped me with practical knowledge of medical billing processes, prior authorizations, and account management. I am familiar with handling sensitive patient information and strictly adhering to HIPAA guidelines, ensuring confidentiality and compliance at all times. In this role, I regularly assisted members with billing concerns, explained medical charges, and helped resolve account issues, which strengthened my problem-solving skills and attention to detail—both essential for a VA medical biller.

In addition, my background as a Data Encoder enhanced my proficiency in Microsoft Excel and data organization. I am comfortable handling large volumes of information, ensuring data accuracy, and maintaining organized records. These skills are directly transferable to medical billing tasks such as claims processing, payment posting, and documentation management.

I also bring strong communication and interpersonal skills developed through my experience as a fast food cashier and service crew member. Working in a high-pressure environment taught me how to multitask effectively, stay composed under stress, and provide excellent customer service. Whether interacting with clients or collaborating with a team, I prioritize clear communication and active listening to ensure smooth operations and positive outcomes.

During my on-the-job training at the University of the Philippines Los Baños, I further developed my organizational and creative skills by assisting in event coordination and producing written content. This experience strengthened my ability to manage responsibilities, meet deadlines, and adapt to different types of work environments.

I am eager to continue growing professionally, particularly in the field of medical billing and virtual assistance. I am highly trainable, detail-oriented, and committed to delivering quality work. With my combined experience in healthcare support, data management, and customer service, I am confident in my ability to contribute effectively and add value to the team.