Marchelle Twenny Alcoran

Marchelle Twenny Y. Alcoran - •-• www.linkedin.com/in/marchelle-twenny-alcoran- OBJECTIVE Highly organized and detail-oriented individual seeking to leverage strong communication, administrative, and time-management skills in a Virtual Assistant role. Eager to contribute to a dynamic team by providing excellent support in managing schedules, customer inquiries, and other administrative tasks. Committed to learning quickly, adapting to new technologies, and delivering high-quality results in a remote work environment. CORE COMPETENCIES ●​ Time Management ●​ Customer Service ●​ Adaptability ●​ Organizational Skills ●​ Communication Skills ●​ Team Collaboration ●​ Attention to Detail ●​ Research Skills ●​ Basic Social Media Knowledge TOOLS PROFICIENCY ●​ Google Workspace ●​ Zendesk ●​ ZOHO ●​ Tiktok ●​ Zoom ●​ Talkdesk ●​ Microsoft Office ●​ Instagram ●​ Canva ●​ Salesforce ●​ Skype ●​ Airbnb ●​ Trello ●​ Notion ●​ Facebook ●​ Whatsapp EXPERIENCE ZenBusiness ECE Contact Centers Consuelo Site Customer Care Agent April 2024 - March 2025 ●​ ●​ ●​ ●​ ●​ Customer Support: Responding to customer inquiries via phone, email, or chat in a professional and timely manner. Business Formation Assistance: Guiding customers through the process of setting up a business entity (LLC, corporation, etc.), ensuring they understand the required documentation and services. Problem Resolution: Addressing and resolving customer issues, such as order discrepancies, delays, or confusion regarding products or services. Account Management: Assisting customers with account-related inquiries, such as billing, subscription changes, or account settings. Ensuring a Position Customer Experience: Maintaining a customer-centric approach to ensure high levels of satisfaction and retention. Marchelle Twenny Y. Alcoran - •-• www.linkedin.com/in/marchelle-twenny-alcoran- Blueboard ECE Contact Centers Consuelo Site Experience Travel Researcher January 2023 - March 2024 ●​ ●​ ●​ ●​ ●​ ●​ Identifying and researching exciting, unique, and trending travel destinations that align with company values and client preferences. Tailoring travel options to meet the specific interests, preferences, and budgets of clients or employees, ensuring memorable and impactful experiences. Managing and staying within allocated travel budgets while offering high-quality travel experiences and options that meet the clients’ needs. Working closely with Blueboard’s customer service, operations, and sales teams to ensure that the curated travel experiences align with the company’s goals and customer expectations Organizing travel logistics, including flights, accommodations, transport, and other activities, to ensure smooth travel execution. Following up with clients or employees after travel experiences to gather feedback, ensuring satisfaction, and building long-term relationships. Norton Lifelock Qualfon Dumaguete Customer Service Representative December 2021 - January 2023 ●​ ●​ ●​ ●​ ●​ Responding to customer inquiries via phone, email, or live chat, providing assistance on issues related to Norton LifeLock products and services. Assisting customers with technical problems related to installing, setting up, or using Norton LifeLock software, such as antivirus, VPN, identity theft protection, or device security. Helping customers with account-related issues, including account setup, subscription renewals, billing inquiries, password recovery, and updates to personal information. Addressing customer complaints, resolving issues promptly, and escalating unresolved concerns to higher-level support or management when necessary. Working closely with other departments (such as technical support or billing) to resolve complex issues and provide comprehensive customer service. EDUCATION SAINT PAUL UNIVERSITY DUMAGUETE Bachelor of Science in Hotel and Restaurant Management 2015 - 2019