March
Sandoval
VIRTUAL ASSISTANT & AWESOME PERSON
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WHAT'S UP? GET TO KNOW ME A LITTLE MORE!
I am an experienced virtual assistant who is extremely motivated to constantly develop
my skills and grow professionally. I am confident in my ability to come up with
interesting ideas for unforgettable marketing campaigns. I am also very passionate
about my crafts and skills.
WHAT I LOVE TO DO
SKILLS
VIRTUAL ASSISTANT SKILLS
• Flexible Administrative Skills
LOOK FOR
MOVIES
INSPIRATION
LISTEN TO
MUSIC
• Data Entry and Product Listing
• Internet Research
• Expertise in Google products, MS
Suites and other Virtual Assistant
software tools
CUSTOMER SERVICE SKILLS
GETTING
INTERACTING
CREATIVE
WITH CLIENTS
STAYING
HOME
• Clear Phone, Email and Live
Chat Communication
• Situation evaluation and
APPS & TOOLS
MICROSOFT & GOOGLE
SUITE
attentiveness
• Empathy Ability
• Persuasion Skills
• Time Management & Flexibility
• Closing Ability
PHOTO & GRAPHIC
SOCIAL MEDIA SKILLS
CANVA
• Design (Graphics & Videos)
• Detail-oriented
COMMUNICATION
(SKYPE, SLACK, ETC)
• Digital Marketing
• Increase Engagement
APPS & TOOLS
SOCIAL MEDIA
ACCOUNTING
EDUCATION
UNIVERSITY OF CEBU
BS IN INFORMATION
TECHNOLOGY, 2011
EMAIL & CHAT
(DRIFT, ZENDESK, ETC)
CASAY NATIONAL
HIGH SCHOOL, 2008
BUSINESS APPS &
DIGITAL STORAGE
PROJECT MANAGEMENT
(ASANA, SALESFORCE,
TRELLO, ETC)
DISC PERSONALITY
LAPTOP SPECS & INTERNET SPEED
REFERENCES
Aileen Gases - Senior Sales Administrator--
Edwin Jalmasco -Customer Support Manager--
Gail R. Gloria- Digital Marketing Manager--
Homebased Experience
Virtual Assistant/ Administrative Assistant
Office-based Experience
Virtual Assistant/ Mobility Service Desk Analyst
- Worked full-time for a client in the HK that owns
- Worked in an office-based setting for an
hospitality survey software and is currently being
Australian company. Hired through a digital
used to 5 star hotels in Asia.
- Manage workflow by assigning tasks to other
administrative employees daily, ensuring that
deadlines are met, and work is completed
correctly. Assume responsibility for maintenance
of office equipment, including
- Implement and monitor programs as directed
by management, and see the programs through
to completion. Generate memos, emails and
reports when appropriate
company.
- My client owns a leading provider of mobile
communication solutions to corporate clients in
partnership with Telstra telecom company.
- Responsible for compiling & checking client
usage and statistical reports. Process and track
requests in remote systems
- Responsible in taking full ownership to resolve
client queries and deliver what the client
requires.
Virtual Assistant / Guest Communication
Lead Gen Specialist / PAMS Consulting
- Worked part-time for the UK who owns
- Working graveyard shift since we are calling US
apartments & houses.
customers (EST time).
- Responsible for managing listings on Airbnb and
- Influences customers to avail Home & Auto
Booking.com. Processed guests payments, booked
Insurance by following a prepared script to give
cleaners for checkouts.
product reference information.
- Call customers after they have left and secure
- Documents transactions by completing forms
guest reviews to be published online.
and record logs. Maintains database by entering,
- Take inbound and outbound calls from guests
verifying, and backing up data.
and resolve the reason for calling.
- Keeps equipment operational by following
- Support existing administrative team to answer
manufacturer's instructions and established
UK team queries and requests.
procedures; notifying team leader of needed
- Replying to customer messages online,
repairs. Maintains quality service by following
answering their queries.
organization standards.
Virtual Assistant / Sales Administrator
- Worked as project-based for the Australian
Customer Sales Representative /
Teleperformance Inc.
client. Hired through an agency.
- Responsible in working closely with a team of
experienced project management professionals,
you will be responsible for the contracts
administration of one or multiple projects,
depending on size.
- Worked closely with sub-contractors, suppliers
and the accounts team to ensure the smooth and
efficient running of each contract.
- Processes reservations by mail, telephone, online or
central reservation systems referral.
- Processes reservations from the sales office and
other hotel departments. Knows the type of rooms
available as well as their location and layout.
- Knows the selling status, rates, and benefits of all
packages plans. Knows the credit policy of the hotel
and how to code each reservation.
- Determines room rates based on the selling tactics
of the hotel.
Virtual Assistant / Client Support
Customer Service Prof./ Convergys Phils
- Worked as part-time for US-based client who
owns custom software development company
specialising in mobile apps and web development
- Responsible in taking calls, calling back clients
- Adding deal and following up customers on
Hubspot CRM or by email. Collecting project
requirements. Preparing reports/proposals.
- Responding to chat and setting up appointments.
- Coordinate projects between Client and Design +
Dev team
- Deliver prompt and professional solutions for
customer inquiries via phone, email, online chat etc.
- Research, prioritize and resolve customer issues in
timely and accurate fashion.
- Maintain documentation of customer inquiries and
responses for future reference.
-Direct or route customer calls to appropriate
personnel for assistance.
