March Faith

An experienced Administrative Assistant and Customer Service Representative. I had 7 years of working experience in Customer service and doing Administrative works. My duty includes:

• Answering calls and emails from customers

• Assisting callers with their inquiries and questions

• Understanding customer's needs and wants

• Setting appointments for possible prospects for a Real Estate Client

• Dispatching service request for maintenance issues of the residents in a property

• Logging in work orders in the property system

• Paging Maintenance team to set schedules for Technicians

• Plotting schedule of teachers for an ESL company

• Assisting Managers with Administrative works

• Helping Administrative staffs with organizing events

I am also a Certified Freelancer that will provide Virtual Assistance services. Additional skills include but not limited to:

• Data Entry in Word, or Google Docs

• Transcription (transcribing voicemail, video or audio, podcasts etc.)

• Internet Research

• Typing

• Forms Creation

• Executive Assistance 

• Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales)

• Email Management/Filtering

• Booking appointments with clients

• Following up with clients/customers

• Receptionist duties (answering occasional calls)

• Calendar Management

• Research on certain topics for blogposts, newsletters or others

• Hotel and Flight Booking

• Creating / Managing Spreadsheets

• Preparing Powerpoint Presentations