Marcelo Pena

Marcelo Mossmann Pena 47 Holcolm Road, Toronto, Ontario M2N 2C8 / Phone:- /- PROFESSIONAL SUMMARY Systems Analyst with 8 years of experience in the field of systems administration, hardware, software troubleshooting, management of IT risks and network management. Ability to work with technology teams, Enterprise Service Desk, Deskside Support Services, Problem and Incident Management to resolve incidents and maintain service SLA targets; strong ability working independently, with little supervision, as well as part of a professional team; able to handle various assignments within a fast-paced, pressurized environment, while continuously meeting tight deadlines; fluent in English, French and Portuguese ​ CORE SKILLS Windows XP, 7, 10 install and deploy using ghost images Installing, configuring and operating virtual servers Installing and management of security software “firewall, anti-virus, etc.” Installing and configuring printers Creation and application of IT policies and procedures Remote access and support Proficient in MS Windows Server 2003, 2008 and 2012 SQL / Exchange 2016 / SAP and QAD ERP Hardware Maintenance PROFESSIONAL EXPERIENCE IT Technician, IBT College, Toronto-ON, 2018 Installed and configured over 100 Desktop and 30 Laptops Installed, configured, administered and troubleshooted Desktop hardware Created a network mapping schema using MS Visio according of business Built and connected CAT 5e cables Traced and identified all cable which came from the server room until the offices. Created a report of all cable connections, location and port numbers Tested all cables and connections and fixed any damaged or bad terminated cables Installed proprietary software used by the business Created users account and assigned effectively permission Installed and configured antivirus software and VMware workstation Installed and upgraded Windows 10 operating system Labelled and stored remaining computers Installed, connected and tested NEC telephone Installed and identified switches into the rack according to the schema Use different tool to identify network congestion. (speed test/fast/ping). Sort and match computers which belong to different offices Analyze the network traffic to identify and monitoring network congest and traffic. Using various tools to make and build cables (crimper, wire stripper, cutter, plier, utility knife, cable tester) Marcelo Mossmann PenaPhone:- /- Page 2 Systems Analyst, NTN Driveshaft of Brazil, São Paulo, Brazil,- Projected and deployed infrastructure solutions that enhanced management, stability, security, disaster recovery and costs Managed all IT risks, including software and hardware Efficiently managed Windows 2012 Services (AD, DNS, DCHP), Exchange 2016, SQL Server 2008, and printer server Installed, configured and maintained all virtual servers using VMware Managed the QAD ERP system based on Linux, as well as the SAP ERP, including developing, scheduling and offering consulting services to fix any issues arising Implemented, configured and maintained the Symantec Endpoint Protection Configured and managed backups, using Arc Server software Identified and solved technical problems using many diagnostic tools such as MS Sys-internals, Event Viewer and others Prepared and dimensioned infrastructure according to company needs Prepared the IT budget once a year Handled IT contracts, including Cisco devices, cameras, ERP, Internet Link, printers and other services Created, trained and applied IT policies, best practices and compliance Implemented the operation system using Symantec Ghost IT Assistant, NTN-SNR Bearings Brazil, Curitiba, Brazil,- Analysed the logs of all network devices for anomalies and unresolved issues Troubleshot and maintained all networked devices and corporate infrastructure, including switches, routers, and firewalls in perfect working order Documented in detail all server and network issues, as well as other unusual events Monitored all logs of computers, servers, systems and devices to maximize uptime Performed code review and optimization, SQL query optimization, and improved server performance Remotely supported and troubleshot all users using Dame Ware software EDUCATION B.Sc. in Network Administrator, IBT College, Toronto, 2018 “in progress” B.Sc. in Information Technology Management, University Santa Cruz of Curitiba, Curitiba, Brazil, 2011 PROFESSIONAL DEVELOPMENT Linux LPI I, October 2016 Cisco ICND1, September 2016 ITIL - Best practices and criteria for management of projects, April 2012 COBIT - Definition, Implementation, Monitoring, Measurement and Improvement of IT Lifecycle Controls, April 2012 Windows Server 2008 Active Directory, February 2012 Windows Server 2008 Network Infrastructure, January 2012   Visual Basic for Applications, October 2012 Configuring, Managing and Maintaining Windows Server 2008, August 2011