Marcelle Antunes Lima Da Silva
$5/hr
Sales executive | Sales representative | Customer service | Consultative sales | Customer success
Marcelle Antunes Lima da Silva
Nationality: Brazilian Date of birth: 08/08/1987 Gender: Female Phone number: (-
Email address:- WhatsApp Messenger:-
LinkedIn: https://www.linkedin.com/in/marcelle-antunes/
ABOUT ME
I am a professional with more than 15 years experience in the commercial area. During these years of experience I
have gained a degree in business administration, an MBA in people management and also a postgraduate in
business intelligence and analytics. Throughout my career I have had the opportunity to work for several companies
ranging from small to multinational corporations, whilst always staying focused on efficiency and good results. I am
committed to continuing to learn by seeking new challenges that will contribute my knowledge and skills to dynamic
and collaborative projects.
WORK EXPERIENCE
Hospitality establishment receptionist
[ 09/2024 – Current ]
Hospitality in hotels and hostels around Europe.
Assistance guests.
Management.
CRM user.
Marketing.
Work exchange (25hours/week).
AI Response Evaluator - Freelancer
Welocalize [ 06/2024 – 11/2024 ]
AI Response Evaluator Project.
Correction and classification of AI responses.
Freelancer (10 hours/week).
AI trainer - Freelancer
OneForma [ 06/2024 – 11/2024 ]
Search Engine Evaluation project.
Evaluation of the quality of queries.
Freelancer (10 hours/week).
Medical goods specialised seller
Abbvie [ 16/01/2023 – 08/07/2024 ]
Country: Brazil
Customer service for sales of facial harmonization products in person and remotely.
Prospecting for new customers.
Customer training.
Development of strategies to increase sales.
Monitoring of KPIs.
Salesforce system user.
Medical goods specialised seller
Dentsply Sirona [ 01/05/2021 – 25/02/2022 ]
Country: Brazil
Customer service for sales of dental products in person and remotely.
Prospecting for new customers.
Customer training.
Development of strategies to increase sales.
Monitoring of KPIs.
Salesforce system user.
Medical goods specialised seller
Straumann Group [ 01/11/2019 – 29/04/2021 ]
Country: Brazil
Customer service for sales of dental products in person and remotely.
Prospecting for new customers.
Customer training.
Development of strategies to increase sales.
Monitoring of KPIs.
Medical goods specialised seller
Aché Farmacêutica [ 01/01/2017 – 29/10/2019 ]
Country: Brazil
Customer service to demonstrate pharmaceutical products.
Prospecting for new customers.
Customer training.
Monitoring of KPIs.
Use of the Salesforce system.
Medical goods specialised seller
Hypera Farmacêutica [ 01/08/2012 – 30/08/2016 ]
Country: Brazil
Customer service to demonstrate pharmaceutical products.
Prospecting for new customers.
Customer training.
Monitoring of KPIs.
Use of the Salesforce system.
EDUCATION AND TRAINING
Postgraduate - Business Intelligence & Analytics
Conquer [ 01/09/2022 – 15/03/2024 ]
Country: Brazil | Field(s) of study: Business, administration and law:
Management and administration
MBA - People management
Fundação Getúliio Vargas - FGV [ 05/2018 – 08/2020 ]
Country: Brazil | Field(s) of study: Business, administration and law:
Management and administration
Degree - Business Administration
Unibrasil [ 30/06/2006 – 01/07/2010 ]
Country: Brazil | Field(s) of study: Business, administration and law:
Management and administration
LANGUAGE SKILLS
Mother tongue(s): Portuguese
Other language(s):
English
Spanish
LISTENING C1 READING C1 WRITING C1
LISTENING B1 READING B2 WRITING B1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Outlook / Microsoft Excel / Microsoft Office Word / Google / Whatsapp / Leadership, Organization, Proactivity,
Inovation and Criativity / Creativity and Attention to Detail. / Research and analytical skills / Problem Solving Skills.
... / Ability to work in a team and autonomously / Able to adapt to new situations and system. / Hard working,
arranged, responsible / Good Communication and Writing Skills / Comunication Programs(mail, messenger, skype)
/ Teamwork and comunication / planning and organising skills / Advanced User of MIcrosoft Windows / CRM:
SalesForce.com, PeopleSoft. / Voice Record
