Marcelle Antunes Lima Da Silva

Marcelle Antunes Lima da Silva Nationality: Brazilian Date of birth: 08/08/1987 Gender: Female  Phone number: (-  Email address:- WhatsApp Messenger:-  LinkedIn: https://www.linkedin.com/in/marcelle-antunes/ ABOUT ME I am a professional with more than 15 years experience in the commercial area. During these years of experience I have gained a degree in business administration, an MBA in people management and also a postgraduate in business intelligence and analytics. Throughout my career I have had the opportunity to work for several companies ranging from small to multinational corporations, whilst always staying focused on efficiency and good results. I am committed to continuing to learn by seeking new challenges that will contribute my knowledge and skills to dynamic and collaborative projects. WORK EXPERIENCE Hospitality establishment receptionist [ 09/2024 – Current ] Hospitality in hotels and hostels around Europe. Assistance guests. Management. CRM user. Marketing. Work exchange (25hours/week). AI Response Evaluator - Freelancer Welocalize [ 06/2024 – 11/2024 ] AI Response Evaluator Project. Correction and classification of AI responses. Freelancer (10 hours/week). AI trainer - Freelancer OneForma [ 06/2024 – 11/2024 ] Search Engine Evaluation project. Evaluation of the quality of queries. Freelancer (10 hours/week). Medical goods specialised seller Abbvie [ 16/01/2023 – 08/07/2024 ] Country: Brazil Customer service for sales of facial harmonization products in person and remotely. Prospecting for new customers. Customer training. Development of strategies to increase sales. Monitoring of KPIs. Salesforce system user. Medical goods specialised seller Dentsply Sirona [ 01/05/2021 – 25/02/2022 ] Country: Brazil Customer service for sales of dental products in person and remotely. Prospecting for new customers. Customer training. Development of strategies to increase sales. Monitoring of KPIs. Salesforce system user. Medical goods specialised seller Straumann Group [ 01/11/2019 – 29/04/2021 ] Country: Brazil Customer service for sales of dental products in person and remotely. Prospecting for new customers. Customer training. Development of strategies to increase sales. Monitoring of KPIs. Medical goods specialised seller Aché Farmacêutica [ 01/01/2017 – 29/10/2019 ] Country: Brazil Customer service to demonstrate pharmaceutical products. Prospecting for new customers. Customer training. Monitoring of KPIs. Use of the Salesforce system. Medical goods specialised seller Hypera Farmacêutica [ 01/08/2012 – 30/08/2016 ] Country: Brazil Customer service to demonstrate pharmaceutical products. Prospecting for new customers. Customer training. Monitoring of KPIs. Use of the Salesforce system. EDUCATION AND TRAINING Postgraduate - Business Intelligence & Analytics Conquer [ 01/09/2022 – 15/03/2024 ] Country: Brazil | Field(s) of study: Business, administration and law: Management and administration MBA - People management Fundação Getúliio Vargas - FGV [ 05/2018 – 08/2020 ] Country: Brazil | Field(s) of study: Business, administration and law: Management and administration Degree - Business Administration Unibrasil [ 30/06/2006 – 01/07/2010 ] Country: Brazil | Field(s) of study: Business, administration and law: Management and administration LANGUAGE SKILLS Mother tongue(s): Portuguese Other language(s): English Spanish LISTENING C1 READING C1 WRITING C1 LISTENING B1 READING B2 WRITING B1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Outlook / Microsoft Excel / Microsoft Office Word / Google / Whatsapp / Leadership, Organization, Proactivity, Inovation and Criativity / Creativity and Attention to Detail. / Research and analytical skills / Problem Solving Skills. ... / Ability to work in a team and autonomously / Able to adapt to new situations and system. / Hard working, arranged, responsible / Good Communication and Writing Skills / Comunication Programs(mail, messenger, skype) / Teamwork and comunication / planning and organising skills / Advanced User of MIcrosoft Windows / CRM: SalesForce.com, PeopleSoft. / Voice Record