Marcella Joanna Pidor

I possess 18 months of admin support experience and five months of customer support experience from working to 3 companies. My professional career started when I worked as a Customer Support Representative for a Call Center company for five months. My position for that company required me to provide customer support through phone calls, and process hotel reservations, cancellations, and refunds. I then decided to change my career path to become a Virtual Assistant to enjoy working remotely. My career as a Virtual Assistant started when I worked for an Australia-based company for a year as a Virtual Assistant Lead Generation. My position this time tasked me to research businesses through Google Maps, research employee information through LinkedIn, gather data and organize it through Excel sheets, and submit the completed lead list promptly. Afterward, I also became a Virtual Assistant for a California-based company for six months. My role required me to manage Facebook Ads Manager account, moderate comment of multiple accounts through MultiLogin App, launch Ads Campaigns, create SOPs, organize budget inventory, design graphics for Ads Campaign, and allocate budgets for Ads Campaigns. Moreover, I do have knowledge in managing Amazon Seller Central, WordPress blog, and Social Media (Instagram, Facebook, Twitter, Pinterest, and Youtube) accounts.