Marcelino T. Del Rosario III

Marcelino T. Del Rosario III # 17 Na. Highway Bo. Barretto, Olongapo City Contact number: - Objective: To obtain a meaningful and challenging position, which offers me the opportunity for advancement and that, will enable me to share and enhance my abilities and knowledge. Work Experience: Sutherland Global Services (Sales and Technical Support Consultant) GoDaddy – Web Hosting March 27, 2017 – October 24, 2017 Job description: Troubleshoot the website issues of GoDaddy costumers (web hosting) via remote account access. Provide client support and technical issue resolution via chat. Answer the queries of every member of the company. Sell, upsell renew the products of the customers. Sells the products through a consultative way. City of Dreams (Manila) Casino VIP Host/Department’s I.T. personnel (International Marketing) July 28, 2014 – March 27, 2017 Job description: Develop relationships/rapport with high roller casino guests. In charge of any IT issue in the department like fixing the PC’s, troubleshooting any software issue Operates Micros Opera for checking rooms and advance bookings, and other function. Enroll new players into the casino program system. Assist guest with their cage transaction such as withdraw, deposit and settlement of program. Track the player rolling and non-negotiable chips. Discover every guest preference to provide best customer service. Act as a liaison, for the guest in regards to their hotel, restaurants, spa and transportation concerns. Res posible for the department portfolios and giveaways inventory. Sutherland Global Services (Technical Support Representative) - Private label account counterpart of GEEK squad December 9, 2013 – June 18, 2014 Job description: Provide client support and technical issue resolution via incoming phone calls. Answer the queries of every member of the company. Configures the client's equipment to connect to the Internet via modem/DSL Router (DSL customers only). Obtain general understanding of OS and application operations related to company offered services. Configure operating system and computer software issues. Manual virus removal and PC tune up. TelePerformance (Technical and Sales Representative) and SME/Floor Support March 4, 2013 – August 5, 2013 Job description: Same with Sutherland Global Services Sutherland Global Services (Customer/Technical Support Representative) - UOL United Online January 10, 2011 – August 28, 2011 Job description: Same with Sutherland Global Services The Ritz Tropical Spa (Locker Room Attendant) October 21, 2006 – December 20, 2008 Job description: Responsible for maintaining the cleanliness of the Spa/Fitness area which includes the Spa, locker rooms, pool area and spa deck. Stock and clean relaxation room. Restock towels in both men/women locker rooms and pool area. Check Men and Women locker rooms stocked with shower gel and shampoo. Help monitor pool area, towels, chairs, trash, etc. Maintain a professional, clean and sanitary appearance of the Spa, locker rooms and Jacuzzi area. Legend International Resorts LTD Casino Dealer (Baccarat) August 16, 2004 – February 17, 2005 Housekeeping personnel/Room Attendant February 18, 2005 – April 28, 2006 Job description: Pay winnings or collect losing bets as established by the rules and procedures of a specific game Exchange paper currency for playing chips or coin money. Check to ensure that all players have placed bets before play begins. Compute amounts of players' wins or losses, or scan winning chips presented by patrons to calculate the amount of money won. Housekeeping personnel/Room Attendant Job description: Cleaning of the guest rooms to standard as assigned Courteously and promptly responds to guest room requests Maintains a clean, safe, hazard-free work environment at all times Personal Information: Gender:Male Birthdate:August 31, 1983 Place of Birth: Lubao, Pampanga Nationality:Filipino Civil Status:Married Height:5’6” Weight:70 kgs Educational Background: June 2001 – October 2004 Bachelor of Science in Computer Science Columban College Olongapo City June 1996 – March 2000San Pablo 2nd High School Lubao, Pampanga June 1990 – March 1996San Pedro Palcarangan Elem. School Lubao, Pampanga Personal References: Princess Cecilio (-) Training Supervisor City of Dreams Manila Ms. Maricel Zita (-) (Former Supervisor at The Ritz Tropical Spa) Stock Clerk A-Skin Spa and Salon Amme Nito Supervisor SM – Olongapo City I hereby certify that all the information in the curriculum vitae is true and correct to the best of my knowledge and belief. Marcelino T. Del Rosario lll