Marcelino A. Florentino

MARCELINO A. FLORENTINO  Sofia Bellevue, Quezon City, Metro Manila, Philippines  - -WORK EXPERIENCE MARCEL About me A hardworking Law graduate with an excellent writing background and human resource management experience. Balsam Brands (Seasonal) October 2020 – December 2020 Serveright Manpower Agency February 2020 – December 2020 SKILLS AND COMPETENCIES Leadership Teamwork Creativity Provincial Government of La Union January 2014 – July 2019 Writing MS Word MS Excel - Chat and E-mail Support Representative Chat and e-mail troubleshooting with client’s customers CRM (Salesforce) Navigation, updating customer records, outbound e-mails and incoming chat sessions Handling of inquiries, order updates, product replacements, exchanges and returns - Operations Manager Every day management of the agency handling more than 600 employees Business correspondence writing Employee Counseling Timekeeping and Scheduling Application of Labor Laws and other concerns Administration of Government Forms Client correspondence and negotiation - Media and Public Information Unit Information Officer Social Media Management for the Province News writing Technical Writing Office Administration - Provincial Tourism Office Photoshop Information Officer Writing Tourism and Marketing campaign proposals Writing articles promoting tourism in the province Business correspondence writing Wordpress With 80+ wpm typing speed - Human Resource Management Office Administrative Officer Employee recruitment and testing Employee training Business correspondence writing Office and Provincial Government Memorandum writing References Malou Mondero Administrative Officer Serveright Manpower Services - Joanna Guerrero Information Officer IV Office of the Provincial Governor La Union - Camille Bumatay Administrative Officer II Provincial Information and Tourism Office, La Union - VXI Global Solutions Bluechip Account Stellar Philippines, Inc. - Customer Service Representative Customer Care Voice account handling credit card holders Account debit and credit reconciliation Bank Account management Upselling credit card products - Internet Protocol Relay Operator Bridged communication between people with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device. Fraud Detection EDUCATION Saint Louis College (La Union) Saint Louis College (La Union) University of the Philippines (Baguio) - Graduate Degree, Juris Doctor (JD) Specialization in Philippine Laws and the legal system - Bachelor of Science in Commerce Degree Major in Management With Business marketing courses and Accounting courses - Undergraduate – Bachelor of Arts in Social Science Major in Economics, Minor in Psychology