Marceline Mudede

Marceline Matifadza Mudede 32 Dwarskesbos Complex 2 Valencia Road Bendor Polokwane South Africa Tel:-; E-mail:- ROFESSIONAL PROFILE Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and productive team, and thrives in highly pressurised and challenging working environments. OBJECTIVE Seeking to join a team of highly motivated technical professionals to provide business development as well as IT support. Having obtained the qualification below coupled with experience in customer service and IT services, IT business development and IT support, applying the above mentioned skills and knowledge in the professional technical space would further strengthen the skills as well as providing an opportunity to contribute positively to the organisation. EDUCATION & TRAINING Professional Qualifications • BSc Honours Business Management and Information Technology (Catholic University in Zimbabwe) Key Personal Attributes • • • • Critical thinking ability and strong analysis skills Team working and Interpersonal skills Excellent written and verbal communication skills as well as attention to detail Flexibility and adaptability Key Skills • • • • • Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team Excellent organisations skills including methodical/systematic approach to problem solving Great team player and excellent independent worker Highly motivated and driven to achieve set goals and targets Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work PERSONAL INFORMATION Date of Birth : 10/09/88 Driver’s Licence : Class 4 (Code 8 Equivalent) Gender : Female SA Work Permit : Valid (Permit No: A-) Nationality : Zimbabwean Religion : Christian EMPLOYMENT HISTORY Company: Afnet Computer Systems Title: ICT Technician (September 2016 to August 2017) Duties: • • • • • • • • • • • • • • • Researching current and potential resources and services Compiling and Submission of Tender Bid Documentation Maintaining current and accurate inventory of technology hardware, software and resources Troubleshooting all technology issues Providing individual training and support on request Providing recommendations about accessing information and support Troubleshooting hardware, software and network operating system. Maintaining log and/or list of required repairs and maintenance Making recommendations about purchase of technology resources Connecting and setting up hardware and load all required software Providing network accounts and passwords as required and monitor security of all technology Advising staff of security breach and or change in password or security status Serving current client accounts Marketing our services to potential clients Compiling and submission of Tender Bid Documentation Company: Telecel Zimbabwe Title: Call Centre Agent (October 2013 - August 2016) Duties: • • • • • • • Answering telephone calls; interviewing clients; verifying information and resolving complaints. Establishing policies by entering client information; confirming pricing. Informing clients by explaining procedures, answering questions and providing information. Maintaining communication equipment by reporting problems. Maintaining and improving quality results by adhering to standards and guidelines. Updating job knowledge by studying new product description; participating in educational opportunities. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. REFERENCES Salva Shuva Call Center Manager Telecel Zimbabwe 148 Seke Rd Graniteside Harare Zimbabwe--Joseph Gandi Service Delivery Executive Afnet Computer Systems Polokwane--