- Reply rate:
- 33.33%
- Availability:
- Hourly ($/hour)
- Age:
- 36 years old
- Location:
- Limon, Limon, Costa Rica
- Experience:
- 3 years
Marcela Fabiana Briceno Rodríguez
Education
BACHELOR IN INTERNATIONAL RELATIONS | 2015 | UNIVERSIDAD DEL VALLE
ENGLISH AS A FOREIGN LANGUAGE PROGRAM | 2003 | AVE MARIA LANGUAGE
INSTITUTE
Experience
SALES REPRESENTATIVE | STREAM GLOBAL SERVICES | JANUARY 2011- JULY 2012
· Sell phone lines
· Sell cellphone accessories as well as routers, laptops and tablets
· Answer to any doubt or inquiry the costumer may present
SALES REPRESENTATIVE | BUDGET RENT A CAR | JULY 2015 – SEPTEMBER 2016
· Assist potential clients in renting cars
· Sell car insurances to the clients
CUSTOMER SERVICE REPRESENTATIVE | SITEL | SEPTEMBER 2016 – JANUARY 2017
· Assist customers with any doubt or inquiry regarding their credit card services
CUSTOMER SERVICE REPRESENTATIVE | OPTICAL BPO | JULY 10, 2017 – APRIL 23,
2019
· Assist customers with any inquiry about their optical needs through calls or via live chats, and
facebook.
· Answer online reviews on Google, Yelp and Trustpilot
· Make sure the customers information is correct in order to send them refund checks
· Handled chargebacks
INDEPENDENT BUSINESS OWNER | GREAT HEALTH WORKS| JUNE 17, 2019 – AUGUST
15, 2019
. Retention Agent
