Marcel Ruiz

Profile As a dynamic and ambitious manager with ten years of experience managing and providing customer service, I have led diverse teams to exceed targets and streamline Marcel Ruiz processes. My passion for helping others achieve their goals has driven my success in project management, team leadership, and strategic planning. My motivation is SALES MANAGER creating a positive environment where we can all create greatness and achieve both individual and team goals Employment History Associate Sales Manager, Concentrix, Nicaragua, Managua O C TO B E R 2 0 2 3 — D E C E M B E R 2 0 2 4 As an Associate Sales Manager for Microsoft's B2B program, I specialized in driving customer success. By leveraging innovative strategies and personalized support, I Links Linkedin helped businesses achieve their goals and fostered strong, long-term partnerships. Operations Manager, Concentrix, Nicaragua, Managua MARCH 2021 — SEPTEMBER 2024 Skills Leadership Customer Service Interpersonal Communication Skills As an Operations Manager, I excelled in optimizing workflows and coordinating cross-functional teams for two different accounts: a company specializing in background checks, where I ensured timely and confidential results, and a medical health insurance company, where I delivered efficient healthcare solutions to enhance customer satisfaction. Team Leader, Concentrix, Nicaragua, Managua AUGUST 2018 — MARCH 2021 Microsoft Office As a Team Leader overseeing verification and police record checks, I led a dedicated team to ensure thorough and accurate processing of criminal records. I implemented efficient verification protocols and maintained strict adherence to legal Languages Spanish English German and confidentiality standards, delivering reliable results to our clients. Customer Service Represantative , Sitel, Nicaragua, Managua M AY 2 0 1 5 — M AY 2 0 1 8 As a Customer Service Representative for a retail company, I provided exceptional assistance via inbound and outbound calls, chat, and email. I resolved customer inquiries, addressed concerns, and ensured a seamless shopping experience, maintaining high standards of satisfaction and loyalty. Hobbies Sports, excercise and nature. Customer Service Represantative , Sitel, Nicaragua, Managua O C TO B E R 2 0 1 1 — J U N E 2 0 1 4 Education Marketing, Unicit University, Managua JANUARY 2008 — DECEMBER 2012 German Nicaraguan School, Managua JANUARY 1996 — DECEMBER 2007