Marcel Andre S. Almagro

 Marcel Andre S. Almagro October 23, 1992 Parañaque City, Philippines (--Work Experience Customer Service Representative HGS Philippines (March 2020 - November 2020) Answered inbound calls from Dental service providers regarding patient's dental insurance information and coverage, and assisted with insurance claims and data processing. HR Assistant Convergys Philippines Inc. (January 2017 – April 2017) Provided administrative support in functional areas of the Human Resources Department, which included employment, personnel records, employee and labor relations, compensation management, benefits administration, training, and organizational development. Educational Background BS Business Administration – Major in Human Resource Development Management 2019 AMA Computer College – Makati Certifications & Trainings General VA Course LEJIT Online Virtual Assistance (November 7-9, 2020) Fundamentals of Human Resource Management Business Coach Inc. (April 16, 2019) Big Picture Mindset 2.0 Developing Positive Mindset and Winning Performance Ariva Academy (February 27, 2019) W.A.V.E. 2.0 (Work Attitude Values Enhancement): How to Create Higher Employee Engagement and Retention Strategy Ariva Academy (February 27, 2019) Civil Service Eligibility Professional Date Taken: March 17, 2019 Date Granted: July 25, 2019 Rating: 82.95 Tools & Programs Office Microsoft Office, Google Suite Spreadsheets/Bookkeeping Excel, Google Sheets, Quickbooks Design Adobe Photoshop, Canva Support Zendesk, Freshdesk