Marc Waltson E. Leandado-1997 September 2
+63 -
Block 3 Lot 18 Phase 2 Fortezza Subdivision San Isidro, Cabuyao, Laguna, PH
Summary
Has fine intellectual abilities with great communication skills, enthusiasm
and positivity in approaching multitasking and time pressure activities. Aims to
seek and establish a career with a company desirous of building a solid team
with other employee to get the job more encouraging. Eager to learn new things
that can help the company’s growth.
Working Experience
EXL Service
February 2019 - Present| Utilization Management Representative
Managing incoming calls or incoming post services claims work.
Determines contract and benefit eligibility; provides authorization for inpatient
admission, outpatient precertification, prior authorization, and post service
requests. Refers cases requiring clinical review to a Nurse reviewer. Responsible
for the identification and data entry of referral requests into the UM system in
accordance with the plan certificate. Responds to telephone and written
inquiries from clients, providers and in-house departments. Conducts clinical
screening process. Authorizes initial set of sessions to provider. Checks benefits for
facility-based treatment.
IGT Solutions
February 2017 - February 2019 | Travel Associate
Was an inbound and outbound agent for Agoda. We are enabling better
travel by working with the top hotels and hospitality chains on various new age
initiatives. Through comprehensive management of the digital technologies,
provision of multi-lingual localized support, integrated social media, mobilitybased guest engagement process and usage of data analytics for service
differentiation, we ensure a differentiated guest experience.
ScopeWorks Asia Inc.
July 2017 - February 2017 | Quality Control Agent
Transcribing and converting voice messages into text messages. Helping
our clients send their personal and business messages much faster and costefficient.
Iqor
January 2017 - July 2017 | Call Centre Agent
I was an inbound and outbound agent for 1-800flowers.com assisting the
company in provisioning clients and conducting appointment setting services for
custom. Worked to meet metrics on accuracy and performance while receiving
calls from subscribers in regards of the status of their account.
Skills
Capable of grasping new concepts quickly. Has great analytical and
logical skills, highly organized with good typing and communication skills by
being a good listener as well. A team player who is well-focused on team and
personal goals. An efficient problem solver who can work under pressure skilled
with basic to average computer and internet navigation.
Education
Malayan Colleges Laguna
2016 - 2017 ● BS Environmental Science
2014 - 2016 ● BS Mechanical Engineering
Maranatha Christian Academy
2009 - 2014 ● High School
References
Ruby Cristobal ● -
Team Manager at IGT Solutions.
John Vincent Pleto ● -
College Professor at Malayan Colleges Laguna
Arcee Anthony Almarinez ● -
Operational Supervisor at ScopeWorks Asia Inc.
Joy Hofilena PhD. ●-Dean of College of Arts and Sciences at Malayan Colleges Laguna
“I hereby certify that all information stated above is true and can be justified by
legal documents.”
____________________________
