Marc Vernon Quinacman

MARC VERNON QUINACMAN Quezon City, Philippines | https://www.linkedin.com/in/marc-quinacman SUMMARY Tech-driven professional with hands-on experience in automation, AI tools, and digital workflows. Skilled in building and optimizing systems using platforms like n8n, Zapier, and various API integrations to streamline data processes and enhance productivity. Background includes e-commerce operations, website improvement projects, and creative content production across multiple platforms. Has also explored emerging technologies such as blockchain and Web3 applications, applying this curiosity to understand market trends, digital assets, and online community engagement. Known for adaptability, self-learning, and delivering structured, efficient solutions in both technical and creative environments. WORK EXPERIENCE Microsoft Independent Advisor May 2025 - Sep 2025 Directly OnDemand Provided technical support and troubleshooting assistance for Microsoft products and services Resolved customer inquiries independently through remote support channels Maintained high customer satisfaction ratings while managing flexible work schedule Documented solutions and technical issues for knowledge base improvement Player Support Representative Oct 2023 - Mar 2024 Keyword Studios Responded to player inquiries via chat and support tickets, ensuring timely and effective assistance Provided troubleshooting steps and solutions for in-game issues, account problems, and technical concerns Assisted players with billing, refund requests, and other account-related concerns Maintained a positive and professional tone to enhance player satisfaction and engagement Civil Registry Associate Jul 2023 - Oct 2023 Unisys Philippines Limited L.L.C. Processed and verified civil registry documents, including birth, marriage, and death certificates Maintained and organized official records, ensuring accuracy and compliance with government regulations Prepared reports and handled various administrative tasks to support office operations Trained new student workers on ticketing system and documentation protocols Business Owner / Technical Manager Jul 2012 - Mar 2020 Lureslot Computer Rentals and Services Managed computer rental operations serving customers on a daily basis for 8 years Maintained professional relationships with regular customers and walk-in clients Performed preventive maintenance on computer units and peripherals to ensure consistent uptime and minimize downtime Troubleshot hardware and software issues quickly to maintain service availability Set up and maintained LAN infrastructure for multiplayer gaming and internet connectivity Supervised counter operations, directing customers and providing information according to their needs Handled billing and administrative tasks Data Entry Clerk May 2011 - Mar 2023 Data Entry Clerk May 2010 - Feb 2011 California Telemarketing Inc. Maintained database by entering new and updated customer and account information Processed customer and account source documents by reviewing data for deficiencies Ensured data accuracy and integrity across customer management systems Met daily productivity targets while maintaining high accuracy standards Vakrangee e-Solutions Inc. Accurately entered data into corresponding fields within software programs Entered customer and account data by inputting alphabetic and numeric information via keyboard or optical scanner according to screen format Maintained attention to detail while processing high volumes of data Corrected and modified inaccurate files and records EDUCATION Bachelor of Science in Computer Science Jul 2002 - Jul 2006 Mapua University Relevant Courses: Data Structures, Web Dev, Databases, Java, CSS, HTML HARD SKILLS Workflow Automation & Integration (n8n, API connections) Generative AI Tools (ChatGPT, Gemini, Claude, Copilot, Perplexity) Creative AI Systems (Stable Diffusion, Midjourney, Runway, Leonardo AI, VEO 3, Sora, Higgsfield) No-Code / Low-Code Development (Cursor, VS Code, Claude Code, Windsurf, Lovable) E-Commerce Management (Amazon/eBay/Fiverr listings, product optimization, web enhancement) Web3 & Cryptocurrency Knowledge (trading, blockchain concepts, community engagement) Technical Troubleshooting & System Support SOFT SKILLS Analytical and Problem-Solving Thinking Adaptability and Continuous Learning Creativity and Innovation in Digital Solutions Process-Oriented and Detail-Focused Time Management and Task Prioritization