Marc Share

Marc Share Personal Info An accomplished senior-level manager with over 20 years of experience in successful strategic leadership in IT across a diverse range of industries. Well-versed with the management of organizational & technology integration, transformation, and OCM to achieve set targets and results. Equipped with a proven track record of achieving business objectives by developing strategic business alliances, identifying new markets, re-engineering business processes, and integrating new technologies. A tech-savvy individual with proven business acumen, commitment to deliver excellence, and a drive to meet corporate success objectives. Address: 6829 Day Street Tujunga, CA 91042 Phone:- Career Highlights E-mail:- Managerial Accomplishments: Skills Service Delivery Management Transformation & Organizational Change Management Leadership/Communication Management Business Process Analysis, Design & Improvement Managed Services Onboarding, Optimization & Operations Management IT/PMO Governance Project & Program Management ✓ Risks Assessment/Mitigation ✓ Stakeholder, Scope & Budget Management ✓ Resource Planning/Management Cloud Transformation, Migrations & Operations AWS/GCP/Azure Integration & Migrations Data Warehouse Transformations & Migrations • Drove improvement to response/restore metrics by 80% via PureShare ITSM dashboards. • Reduced Farmers Insurance Guidewire Managed Service monthly incidents by 65%, stabilizing environment and significantly increasing client satisfaction. • Dramatically reduced restoration time by 79% by using ITIL best practices and monitoring tools and minimizing outages by 34%, as the director at Videre Consulting Partners. • Reduced Toyota Data Center relocation costs and time estimate by 50%, leveraging Converged Infrastructure l. • Worked extensively for large media client (Disney, Technicolor) implementing storage-on-demand. • Developed CDOT Program Delivery framework the reduced NetApp Cluster Data-on-Tap transformation and deployment timelines by 60/70%, increasing CSAT by 75% in the program's first six months. Notable Projects: • Successfully inaugurated structured Request Process system teamed w/ Farmers Demand Management group. • Managed team developing framework for automated metrics dashboard, integrating multiple Service Now systems. • Managed the design, development, execution, and onboarding of the Farmers Hybrid Cloud Guidewire Managed Service Disaster Recovery environment thru completion and validation of successful DR Test for Policy & Claims. • Constructed design/deployment plan for integrating CMDB repository w/Demand Management and SNOW. • Significant incident reduction or end-user impact by with ITIL-based practices on the Technologent's infrastructure. • Minimized service request & delivery deadlines by 40% while ensuring 100% satisfaction. • Architected/deployed complete framework for Toyota Big Data Lake Transformation including Hybrid-Cloud Infrastructure, SaaS/PaaS Data Lake integration and migration, Program and Data Governance. • Successfully eliminated a 7-month of deliverable backlogs in 3 months, proactively ensured on-time delivery. • Prepared a robust request/delivery process reducing resourcing requirements/costs for Service Delivery. • Established formal process for the transformation of eDocket's On-Prem legacy app to a cloud SaaS business model leveraging Multi-Tenant Microservice architecture design and agile development best practices reducing transformation timeline and budget by 50% • Led a target pursuit team to the successful RFI response by acquiring a $22M contract with the San Diego Association of Governments. • Successfully generated a $40M savings by consolidation and virtualization of the Windows, Unix, and Mainframe platforms. • Performed consolidation & QC assessment procedures to improve SaaS-based operations within the organization. • Successfully led the integration of 15+ disparate data stores within a single repository. Experience August 2020 -Current Freelance/Contract Project/Program & Delivery Mgt Consulting (Contract) Program Manager - AT&T Data Warehouse Transformation Nov 2021-present • Support AT&T CDO Data Warehouse Transformation PMO for ATT Data Warehouse/Azure cloud transformation & migration. • Manage Operational Process & Technology for Production Operations Transformation • Program/Project Manage for various Data Warehouse Technology Team (Snowflake Migration, Data Warehouse Dashboards, Azure Operations Analytics, Governance & Compliance) Big Data/Data Lake Development/Deployment Vendor & 3rd party provider (Contract)Entertainment Partner Engagement & Project Manager April 2021 – November 2021 • Manage All aspects of end-client client deployments, modification & delivery including, development of proposals, SOW, Requirements Analysis & Documentation, Project Plans, and Enterprise Communication, both internal and client-facing • PMO/Professional Services Transformation: Assist PMO Director with development, documentation, and implementation of standardized processes & governance, enabling a more efficient and effective delivery model resulting in higher client satisfaction both internal and external • Managed major Amazon Info Systems integration with internal AWS/Amazon Data Lake for BI/Finance Production Accounting for Amazon Studios Engagement Management Out of the box creative thinker/problem solver Freelance/Pickup work thru Upwork, Freelancer, Various contacts & agencies Foster collaborative teamwork to achieve objectives • Various short-term engagement via Upwork, Dice, Virtual Vocations: - Work focused on short-term PM or documentation work such as developing process flows, proposals, Project Plans/schedules, SOW, Governance and • compliance structure, and implementation. Technical Expertise Cloud Environment Integration Tools & Processes (AWS, Azure, GCP, DELL, Private) Oct 2018 Apr 2020 Service Delivery Manager Jun 2018 Jul 2018 Project | Program Transformation Consultant | eDockets SaaS Product Service NOW Microsoft Office Suite Project Management Tools Salesforce Integration/Operations ERP Assessments and Integration Education Western Governors University (Target completion June 2022) BSc., Business Management Technologent - Farmers Insurance Hybrid Cloud Managed Services • Administered • all aspects of thorough Client Management Program delivery procedures to provide exceptional service to the clients. • Met/exceeded essential KPIs and SLA through exceptional day-to-day operations and constant improvement procedures • to incident, change, resource, and request management processes • Collaborated • with the Farmers Demand Management Group to develop a structured Request Process • System integrated with SNOW. • Managed • Hybrid On-premises/ AWS cloud infrastructure by utilizing associated tools and technology efficiently. • Worked with Guidewire Policy/Claims Business & Technical Teams on POC & pilot of IBM DataCap. • Consulted with internal/external customers on technical solutions, implementation assessments, project planning, and issue/problem resolution. • Drove Design/Test & Deployment of Integrated AWS/GPC DRaaS Offering • • Created framework for implementation of Automated Utilization and SLA Metrics Dashboards with SNOW integration. • • Consistently achieved a high customer satisfaction rate by performing sound financial and strategic initiatives • Developed and implemented Standard Operating Procedures for increased operating efficiency and stability. • • • Drove Weekly/Monthly/Quarterly stakeholder review of Service Delivery performance supporting contractual. • Compliance and constant performance improvement strategies. American Legal Net Transformation Initiative Consultant • Formalized the foundational framework to transform the current on-premises IT infrastructure to a robust SaaS-based cloud platform leveraging AWS Microservices. • Directed the improvement of business procedures, governance, and change management initiatives to improve the company's flow of operations. • Designed Data Lake architecture using AWS Tools to support the SaaS infrastructure within the organization • Administered the development of user stories and EPIC maps to streamline customers' journeys on the Company dashboard. • Identified and resolved complex integration issues thru risk mitigation process. contttemplates for data/system cutover migration enhancing performance • Developed conversion • Developed a robust data security design for dealing with AWS multi-tenancy cloud deployment. • Proficiently led the migration of SaaS onboarding by making the users' routines as easy as possible. • Championed the AWS Microservices framework comprising of its adoption method, assessment criteria, compliance and transformation delivering incremental valuable and supporting a scalable architecture. Certification and Training Sep 2005 Sep 2017 Jun 2018 Project Management Professional 2004 ITIL Foundation Certificate -ITIL Service Management- Dick Grove Music Academy Certification: Operations and Music Production Recording Engineering MIDI Engineering & Programming Composing & Arranging Oct 2015 Jul 2017 Apr 2015 Oct 2015 Oct 2014 Feb 2015 Aug 2011 Jan 2014 PMO Consultant Data Lake & Cloud Delivery Group - Remote • Executed data quality project/program management procedures, along with integrating relevant engagement models decreasing sale close to operational go live. • Showcased exceptional analytical skills with the ability to comprehend, document, evaluate and improve complex project management processes • Developed onboarding stability via implementing IaaS and PaaS processes as well as governance. • Developed PMO Governance Framework for reporting & audit tracking standardizing collateral, deployment assessment, design & planning process • Increased PMO SOP adoption via analytical assessment and streamlining of PM procedures and documentation • Imposed IT security governance procedures to enhance their cybersecurity protocols and reduce the chances of potential data breaches. Chief of Staff/Program Manager: BI/Big Data Architecture Transformation Toyota HQ & Data Center Relocation, Migration & Transformation Toyota Big Data Transformation - Big Data Architecture & Infrastructure Group: • Developed/Deployed design and planning procedures for Hybrid Cloud (SaaS/PaaS) and data transformation to the company's infrastructure. • Integrated MDM Framework & Big Data technology into the company's overall business strategy. • Oversaw the organization's data assets by performing Data Stewardship & Governance procedures, ensuring that business users had consistent, easily accessible & quality data. • Implemented data procedures to summarize data collected for analysis to streamline operations of each department expertly. • Efficiently utilized a variety of analytics, BI, and automation tools to enhance cloud-based operations within the company. • Executed Oracle e-Business Suite comprising of robust ERP, CRM, and SCM applications to boost operations. • Aptly executed data governance procedures with the MDM program to improve the company's success ratio. • Developed a results-oriented disaster recovery system comprising of data replication/retention practices by ensuring security compliance. • Performed supreme analytics and reporting processes to enhance end-user experience for better results. HQ & Data Center Relocations & Migrations Program • Spearheaded a successful POC and Delivery transformation to a Vblock hyper-converged infrastructure. • Prepared and implemented the migration plan to Oracle e-Business Suite for improved results. • Successfully migrated the on-prem system to the cloud with the implementation of Oracle DW/BI tools. • Adeptly installed the merged services of Cloudera and Hortonworks Data assessments to the company's IT infrastructure. Contract Project | Program Manager EMC | Capital Group - Security Remediation & EOL Migration • Developed audit, assessment & remediation process to address PCI security vulnerabilities. • Oversaw the migration of NetApp 7Mode to NetApp CDOT, creating opportunities to extend data storage facilities. • Installed Hybrid Cloud Storage appliances for replication of data in case of a data breach. • Performed re-engineering procedures for ensuring stable storage transformation for data security. M&A Business Systems & Process Integration Program Manager Stratasys | Stratasys Direct Business Process Systems Merger Integration Program • Spearheaded a cross-organizational team of stakeholders for developing the company's strategic roadmap. • Developed and deployed the strategic roadmap (Day 1,60, 180, & 1-year objectives). • Delivered successful process and technology integration, including ERP/MRP Salesforce installation, as well as adding Sage 500 systems. Program Manager NetApp Cluster Mode Delivery Excellence Program • Constructed and delivered the Clustered Data ONTAP (CDOT) transition program, which reduced the deployment timeline by 60/70% with a CSAT score to 99%. • Developed frameworks to improve governance and communication procedures. • Completed new DC infrastructure supporting the move to DataOnTap (CDOT) "Immortal Storage" model • Developed the Storage-on-Demand Plan/Implementation External facing portal (i.e., Disney, DreamWorks, Pixar, Ogilvie & Meyers, etc.). • Spearheaded NetApp's first deployment of Engenio Media Storage systems at Disney Entertainment. - Project Manager Amgen Data Center Build-out/Migration • Proficiently managed re-acquisition of previously outsourced infrastructure, which saved expenses of around $2.75M. 2010 Program | Project Manager-Infrastructure Integration Program COMCAST (NBC Universal) | M&A Technology Integration Team • Developed a comprehensive delivery plan for the "Day One" initiative across the organization. The program included installing a data center, exchanging seamless cross-domain functionality and application integration for customer-side interfaces- Senior Project Manager Microsoft • Created well-defined requirement documentation of a variety of software systems and delivered them within a designated timeline. Managed and maintained a 35K Windows7 update for early adopter client- - Director of Operations & Delivery | Founder-Partner Videre Consulting Partners Founder/Partner in Consultancy focused on ITIL, Service Delivery Management, Custom' Single pane of Glass' dashboards • Delivered sound ITSM and business process solutions, along with organizational transitions, OCM, etc. to a variety of clients. • Focused on suggesting different procedures which can maximize ROI and improve operational stability. Completed Projects: • Bank of the West - ITSM and Dashboard Consulting • Union Bank - ITIL/ITSM CMDB Delivery POC Consultant/Facilitator • Qualcomm Pilot Program Consulting President-Freelance/Contract Technology Consulting Project Management Services Symmetrical Solutions • SCE Enterprise Information Management - SAP Data Readiness • SCE IT Business Alignment Initiative • SCE Data Center Optimization Program