Marc Rico Ballano

MARC RICO BALLANO Profile Motivated and detail-oriented professional with a strong background in customer service, technical support, retail, and training. Eager to contribute problem-solving skills, product knowledge, and a customer-focused approach in a dynamic environment. Committed to continuous learning, team support, and delivering excellent service and results. Work Experience -- 2025 0125 Canada St. Binagbag, Angat, Bulacan 2024 – Transcosmos Asia Philippines Associate Trainer Focused on enhancing performance, improving product knowledge, and maintaining quality through effective coaching and continuous learning initiatives. Responsible for delivering training programs to new Education hires and existing employees, ensuring they understand company processes, tools, and customer Bachelor of Science Major in Entrepreneurship Polytechnic University of the Philippines 2017 - 2021 High School Diploma service standards- Non-voice (Chat) status inquiries with accuracy and efficiency. Promoted relevant offers and promotions to enhance customer value and drive sales. Expertise Handled customer concerns with empathy, turning frustration into positive experiences and satisfaction. Customer Support & Service Training & Development Customer Service Representative Assisted customers in tracking and resolving order Binagbag, National, High School 2009 - 2013 Retail Account Management Transcosmos Asia Philippines - Infocom Technologies, Inc. Customer Service Representative Blended (Chat/Email/Phone) Assisted customers with troubleshooting connectivity Customer Relation Management issues, ensuring quick and effective resolution. Problem Solving & Adaptability calculations, and processed account disputes. Handled billing inquiries, performed accurate Conducted outbound calls to promote newly launched products and explain benefits to customers. Language English Filipino References Clariz Joy Galvez Carlo Joseff Transcosmos Asia Phil./Team Leader Royal Caribbean / Operation Coordinator Phone: Email : -- Phone: Email : --