Marc Ravyn M. Villanueva

Detail - oriented IT Technical Support with over 2 years of experience providing Level 1 and Level 2 Support for Hardware, Software, Servers, and Network issues. Skilled in Troubleshooting Windows and Systems, Managing User Accounts, Installing and configuring Applications, and resolving technical issues to minimize downtime. Experienced in Ticketing Systems, Remote Support Tools, and Documenting Solutions while maintaining high customer satisfaction. Strong communicator with a proven ability to work independently and collaborate with cross - functional teams in fast - paced environments.