Marc Liam Dormiendo
Customer Service Representative & Virtual Assistant-Phone number: -
Skype ID: live:.cid.325f21b10f415a53
WhatsApp: -
Professional Summary
As a Virtual Assistant or Customer Service Representative. My responsibilities are
responding to emails, phone calls, and live chats. Create and review customer
spreadsheets and keep an online record. Conduct market research and report on the
results. Moreover, data entry and supervising Ecommerce business or Social Media
accounts.
Work Experience
Service Crew, Jollibee Corporation,
February 2017-July 2018
Jollibee is the flagship brand of Jollibee Foods Corporation, the largest and fastest growing
Asian restaurant company in the world. With 70 stores in North America, 1300 stores
across the globe and many more yet to come, our mission is to spread the joy of eating.
My roles are Dining Crew & Cashier.
Quality customer service was implemented by providing second mile service.
Quickly and accurately handled cash and credit card transactions.
Cross-trained new crew members.
Become the Best Dining Crew and one of the most valuable Cashiers.
Customer Service Representative & Technical Support and Sales Agent, Alorica.
August 2019- May 2022
Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in
sunny Irvine, California, Alorica employs over 100,000 energetic and dedicated team
members in over 100 locations across the globe, all driven by one goal: to create insanely
great customer experiences.
Customer Service Representative
Handled 50+ customer interaction in chats, emails and calls per day.
Document all customer interactions in our CRM.
Provides high quality customer experienced.
Maintaining concentration and focus in order to achieve performance objectives.
Empathy is consistently provided to customers.
We compare prices on various E-commerce websites
Technical Support and Sales Agent
Strong troubleshooting knowledge in mobile phones.
Create a repair request ticket.
Identify customer problems
Maintain professional technical knowledge by reviewing all new updates.
Contributed ideas in our team and a good judgment to customer concern.
Upsell our products as part of our call procedure.
As a Tenured Agent I have developed specific skills and extensive knowledge of how
the company works and the way things are done.
School
Bigaa Integrated High School- Senior High School
Bigaa Integrated High School- Secondary Education
Website & Social Links
Facebook
https://www.facebook.com/marcliam.dormiendo.1
Onlinejobs.ph
https://www.onlinejobs.ph/jobseekers/info/-
Upwork
https://www.upwork.com/freelancers/~01f41af998f50b1a60
Skills
Adaptability
Time management
Problem Solving
Self-Control
Patience
Product Research
Ability to Work Under Pressure
Part Time Job
Price match analyst and Product Research-
KLIEGOU-T Shirt
System Operator (Current Part time job)
Courses
Jollibee Corporation Product knowledge - 2018
Jollibee Corporation Cross Trained new members - 2019
Walmart Canada Product Knowledge and Customer Service - 2019
Walmart Canada Ad match Specialist - 2020
Bestbuy Product Knowledge and Customer Service - 2020
Shopify Nature of Work - 2020
Shopify Free Account Setup - 2020
Shopify Admin Panel Tutorial - 2020
Shopify Contact Us and Policy Setup - 2020
Shopify Free Logo and Images Tutorial - 2020
Shopify Themes Setup Tutorial - 2020
Shopify Suppliers and Basic Product Research - 2020
Shopify Single Listing Tutorial - 2020
Shopify Collections Product Grouping Tutorial - 2020
Shopify Ecom hunt Product Research Tutorial - 2020
Shopify Variable Product Listing Tutorial - 2020
Samsung Product Knowledge and Customer Service with Sales - 2021
Basics of Real Estate: Home Buying & Selling - 2021
Transaction Management - 2021
Creative Writing for Blogs - 2021
Social Media Marketing - 2021
TC Coordination - 2021
Transaction Coordination for the state of Florida Year - 2021
Transaction Coordination for the state of Florida Massachusetts - 2021
Graphic Design: Canva - 2021
Data Entry - 2021
Samsung Product Knowledge and Customer Service with Sales - 2021
