Marc Junius

Marc Junius Unit 5, 176 Ocean Street, Narrabeen, NSW 2101 Phone:- Email:- Personal Information Objective Date of birth: 6 November 1984 Age: 36 years old Alternative Number:- (Jasmine – Fiancé) Driver’s License Full Australian NSW unrestricted Additional License Australian Forklift license Languages English Self-motivated individual who works hard and who has good interpersonal skills. Has vast experience in customer services & warehouse duties and management. Able to communicate with customers and staff, clearly and politely with achieving monthly sales & delivery targets. Always willing to learn and acts with integrity. Experience Amber Technology Customer Service Representative January 2019 – Current Currently in the customer service team handling high volume of calls, emails, and enquiries from customers and internal staff. Capable of Trade desk duties over and above required daily tasks. Communicates well with customer service team and staff from the warehouse, service, customer support and broadcast. Manages Good Guys EDI’s – processing and invoicing. Frequently visiting the warehouse to help fix any problematic situation that arises. Achievements – Promoted from Technical support to Customer Service. Able to provide training for new OFA customer support staff. Duties • • • • • • • • Maintain relationships with customers, warehouse staff and various departments Answering high level of calls and emails Trade Desk Duties – Collections, loans and returns Data Entry (Orders, Invoices, Credits and Quotes) Providing support to our sales team Problem solving customer concerns Processing EDI’s Stock costing reports and stock allocation Devex Systems Warehouse Team Leader April 2017 – December 2018 Managed, maintained the warehouse and warehouse team for specialised heating solutions (electric under floor heating, electric overhead heating , HVAC hydronic heating, manufacturing of electric under floor heating cables, freezer cables and gas radiant tube heating) for new and existing buildings in residential, commercial and industrial environments. Achievements: Promoted from Store person to warehouse team leader, rearranged warehouse layout to accommodate new manufacturing facility, maintained a healthy relationship with all warehouse staff in the team and was able to meet all KPI’s. Met project deadline set out which saw the warehouse change from and distribution and storage only to a fully functioning safe manufacturing while still maintaining the high level of products distributed nationwide. Duties • Processing orders • Operating mechanical and IT systems • Liaising with customers and different departments • Training, supervising, appraising staff and ensuring KPI’s are met • Maintaining statistical and financial records • Planning projects • Ensuring that quality objectives and delivery deadlines are met • Managing budgets • Administering stock control • Ensuring compliance with health and safety legislation • LCL shipments • Stock replenishment – overseas orders from international suppliers • Leasing with foreign suppliers • Equipment purchasing and maintenance • Carrier Reviews • Storage and layout inculding housekeeping • Manufacturing • Sorce local suppliers – boxes, tape, lables, snow, paper etc. • Labour recovery rates Reference Nick Broughton - Home Grown Brands Australia Warehouse Person January 2017 – March 2017 Maintaining warehouse duties such picking packing, dispatch of freight while reporting warehouse manager. Duties • Picking • Packing • Freight • Replenishment of stock • Stock Take • Cleaning of warehouse isles Reference Josh Axford - Audiosure October 2015 – July 2016 Account Manager for AKG Microphones, Allen &Heath Mixers, Wharfedale Pro, Samson Technologies, Chauvet Lighting, Quad Industrial, Qbit, DSPPA and Vivitek Protectors Sold high-end PA systems, Microphones, Mixing desks, musical equipment, and commercial AV Equipment. Duties • • • • • • • • • • • • • • • Cold Calling Servicing Retail Shops Customer Relation Management – Building new relationships in order to create new business opportunities Sage CRM – (Quotes, invoicing, and sales orders) Deliveries Stock Take Monthly Sales Targets Following up on orders Weekly Visits to Clients Merchandising Quoting clients on orders placed Warehouse duties Dispatching of stock Receiving of stock Picking and packing orders of warehouse stock Reference Roland Naicker – - Broadcast Lines Sales Executive – Sommer Cable South Africa April 2015 – July 2015 Built relationships with new clients in order to create new business. Duties • • • • • • • • • • • • • • Cold Calling Servicing Retail Shops Customer Relation Management – Building new relationships in order to create new business opportunities Pastel – (Basic Knowledge) Quotes, invoicing and sales orders) Deliveries Stock Take Daly Sales Reports Monthly Sales Targets Following up on orders Weekly Visits to Clients Social Media Merchandising Brand Management Quoting clients on orders placed Reference Sylvie Miller - - Music Connection Retail Sales May 2014 – January 2015 Sold many high-end pianos over $5000.00 each Duties • • • • • • • Instrument repairs Dispatch Sales of musical instruments Merchandising Public Relations Artist Relations Management – Repairs Department Reference Yuri - - Living Gallery Skin Art and Modification Co-Owner / Manager (Contract) Duties • • • • April 2013-April 2014 Management Advertising Public Relations Marketing North East Publishing Exhibition Director for the music industry sector of the A.V.A Expo September 2010 - December 2012 Brought in new industry into expo, which was not previously involved intern-making profit. Duties • • • • • • Sales – Selling of floor space for expo Event management – Events within the expo Project management – Musical Industry sector of expo Advertising – Dealing with R1 million budgets. Street posters, flyers, radio adverts Marketing of the expo and the events held within the expo Public Relations Reference Yutah Grimm – - Magna Carta – The New Black Distributors Sales Director and Member for Dean and Schecter Guitars South Africa April 2005 – December 2013 Won best marketing team award for international distributors - Dean Guitars. Won best music industry stand at AVA expo for Dean and Schecter Guitars. Duties • • • • • • • • • National and local Sales Rep Product selection and buyer (Muskimesse Germany) Management – Finance, staff, stock control etc. Marketing of Dean and Schecter Guitars Advertising of Dean and Schecter Guitars (Design of posters and flyers for events and launches) Public Relations Event Co-ordination – Live events Artist relations Warehousing (Dispatch, Receiving, SKU, Distribution, Stock Control) Reference David Harding – - Boogaloos Part-time casual sales staff (High School weekend Job) 2003 - 2005 Duties: • • • • • Retail sales of Skateboards, Skateboard equipment, clothing, and shoes Customer relations Management of shop. Daily running duties. On occasional basis when manager was not in. Banking – Cash up, stock take and depositing cash Merchandising Skills • • • • • • • Always willing to learn Event management Marketing, PR, and advertising Good time management and deadline driven Self-driven Computer literate (MS Office) and Apple Mac Warehousing (Dispatch, Receiving, SKU, Logistics, Stock Control) Education Matric - 2004 Sunward Park High School Live Event Technician Diploma - 2005 Learnership through Gearhouse South Africa