Marc Johnsen Lacaba Menor

Marc Johnsen Lacaba Menor- - Summary Experience - 11 Years of total experience with 9 years in the Training Department. Skills - Experience in Customer Service, Technical Support, Property Management, and Real Estate Industry. Career highlights - Launched Microsoft a program in India back in 2015. Went back to the Philippines to take care of Microsoft online Services - Worked Directly with a client for a new Platform/Tools Launch in Clark Experience Executive Services Specialist II Cloudstaff Aug 2020 - Present (2 years 1 month +) Training Coordinator • Conducting Weekly Meetings with Clients to align their process • Providing Training and Coaching to staff members • Providing Inputs to clients for Business Improvement Plans Trainer Sutherland Aug 2012 - Jul 2020 (8 years) • Develop digital and print educational material (e.g. videos and manuals) • Organize classroom-style seminars about product features and sales techniques • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management) • Identify individual and team skills gaps • Schedule regular training sessions (e.g. monthly or quarterly) • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) • Coordinate mentorship programs for new customer service representatives • Assess the impact of each educational course on staff performance and client satisfaction • Maintain updated records of training curricula and mater • Take part in Process and Employee Development projects Education Pangasinan State University Bachelor of Arts - BA, In English 2008 - 2012 Marc Johnsen Lacaba Menor - page 1 Saint Charles Academy High School Diploma 1995 - 2008 Elementary to Secondary Marc Johnsen Lacaba Menor - page 2