Marc Jason
Fernandez
Education:
BACHELOR IN COMPUTER SCIENCE-
STI College Muñoz EDSA
Experience Work:
SXZ TECH
FREELANCE
2007 - PRESENT ON CALL TECHNICIAN
PC, Laptop and Mobile Software and Hardware
About Me
maintenance
Nerd at heart. A+ certified from a Multinational
IT
Company
(DELL
of
technical
support
and
Sony),
effective
communicator and a tech savy with 10 years
experience.
I
am
a
problem solver and a critical thinker with high
technical skills in customer service mainly in
information technology.
Custom Build
Game Console Software Modification
UBER
TASKUS
2018- PRESENT CHAT/ EMAIL SUPPORT
Supporting rider, driver and eater for safety concerns
Refund and fraud detection
KYC review for new joiners
Floor support and troubleshoot Amazon Workspace,
Ping ID and Mobile Duo for virtual support to the
Skills:
operations
Technical Support
DELL
Customer Service
ALORICA- TECHNICAL SUPPORT TIER 2
Hardware Technician
Email Management
Chat Moderator
Provides technical assistance (software/hardware) on
Modifying handheld consoles
Handles logistics on parts replacements, depot repairs
Mobile Device (Android)
DELL consumer electronic products
Network Administrator
and onsite repairs
Gaming Console Software Modification
SONY
Biking and building model kits
SYKES- TECHNICAL SUPPORT TIER 5
NFT Gamer (Axie and MIR 4)
Provides technical assistance (software/hardware) on
Well Versed At:
Google Suite, Anti Virus, Windows OS and Recovery,
Microsoft
Office,
Odin,
Suite,
Amazon
Workspace,
Citrix,
Salesforce, Sony ICE, Team Viewer, Go To Assist,
MI
Quick
Content
Management
Application, PC, Laptop and Mobile Hardware and
software, Discord, Slack, Outlook, Github, Reddit,
Strava, Twitch, Ping ID, Mobile Duo, OneNote, Steam,
Verint, Social Media Platform, One Drive, Moxie
Contact
Phone : -
Email :-Address : 69 Road 2 Pag-asa, QC
SONY Vaio desktops, laptops and consumer
electronics
Handles logistics on parts replacements, depot repairs
and onsite repairs
EBIZANET CAFE AND LARGE SCALE
PRINTING- TECHNICIAN
PC, Laptop and Mobile Software and Hardware
maintenance
Custom Build
Network Administator
