Marc Huggins

291 Twelfth Street, Techier Village, Point Fortin. Telephone:-(H),-(C). Email:- Marc Huggins OBJECTIVE An able, enthusiastic, skilled, and reliable I.C.T Technician seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. EXPERIENCE M.H. Tech Solutions (self-employed) I.T Technician Aug’ 2018 – Present Petroleum Company of Trinidad & Tobago Ltd. (PETROTRIN) ICT Technician                 Configuration, installation, testing, and support of communications equipment, PCs and peripherals (new and upgrades) Troubleshooting and resolution of routine problems on communications, PCs and peripheral devices Monitoring of equipment / PCs and peripherals, and initiation of action for service / Interfacing with customers for effective delivery of products and services Tracking and logging of communications and PC systems downtime Installation, troubleshooting and resolution of basic standard office productivity software, and other commercial software applications problems Collection and reporting of relevant communications and PC systems statistics Administration and execution of backup procedures for communications and PC systems Preparation and testing of used devices for disposal Documentation of movement of equipment according to established standards Complete and accurate records of service requests Tracking and follow-up of progress on all service requests through to resolution Prioritization and escalation of service requests according to established procedures Closure of resolved problems Compliance with QMS, HSE standards Resolve issues with I.P phones (Nortel/Avaya) System Administrator in Training        Aug’ 2012 – Sep’ 2018 Dec’08 – 2010 Data migration from End of Life (EOL) SRVNETS08 system to new hardware Data migration from End of Life (EOL) SRVNETS08 system to new hardware / Research into password reset self-service Rebuild of Hyper-V VM Host, SPAIN, on 2008 R2 Rebuild of Hyper-V VM Host, SPAIN, on 2008 R2 / Barracuda repairs Migrate DHCP services to new servers using a 80/20 scope split Research / implement booting a client directly in terminal services Barracuda issues – accessing the logon page 291 Twelfth Street, Techier Village, Point Fortin. Telephone:-(H),-(C). Email:-       Barracuda familiarization Data migration from EOL system (SRVNETS03) to newer hardware PARAGUAY documentation Migration of antivirus server from SWEDEN to PARAGUAY Build and configure print server CAMEROON In the process of moving profiles and udrives to new server PAPFS3 EDUCATION CFSI - Computer Forensics and Security Institute Ethical Hacking BoderCom International Microsoft Certified IT Professional (MCITP) Modules: 620; window 7 configuring, 642; windows server 2008 inf. config. June ‘08 Microsoft Certified Systems Engineer Certification (MCSE) CompTIA Network + Certificate Your Investment Limited CompTIA A+ Certificate August ‘03 Pc Repairs & Building Point Fortin Senior Secondary CXC Certificate  Matematics  English  Social Studies  Geography  Technical drawing  Electrical Technology FUTURE GOALS  Certificated Information Security Systems Professional (CISSP)  Certified Ethical Hacker  Cisco Certified Network Associate (CCNA) COMPUTER SKILLS Platforms: Software: Windows 95/98/NT/XP/Vista/Windows7, Server /03/08 Microsoft Excel, Project, Word, Power Point, Access REFERNCES Available Upon Request July ‘02