Marc Edvin Salido

Marc Edvin Salido Operations Supervisor Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. -- Quezon City, Philippines 02 October, 1989 linkedin.com/in/marc-edvin-salido-978b88187 WORK EXPERIENCE SKILLS Operations Supervisor OpenMed Inc. / Carenet Health Computer Literate 06/2019 - Present, Leadership and project management skills Achievements/Tasks Motivated and trained employees to maximize team productivity. Staff Management Strategic Planning Analytical and Critical Thinking Customer Relations Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices. Evaluated team member performance and productivity, provided feedback, and implemented corrective actions. Managed internal operational standards and productivity targets. Encouraged and promoted ideas aligned to business needs and benefits. Contact : Luisa Tolentino - - EDUCATION Bachelor of Science in Chemical Engineering Pamantasan ng Lungsod ng Maynila 06/2006 - 04/2011, Afterhours Dispatcher AMC Logistics LANGUAGES 11/2017 - 04/2019, English Filipino Achievements/Tasks Native or Bilingual Proflciency Native or Bilingual Proflciency Collaborated with team members to achieve target results. Used critical thinking to break down problems, evaluate solutions and make decisions. Resolved problems, improved operations and provided exceptional service. Prepared variety of different written communications, reports and documents. Specialist I JP Morgan Chase Bank PGSC 02/2017 - 10/2017, Achievements/Tasks Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. Answered customer telephone calls promptly to avoid onhold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. WORK EXPERIENCE Customer Service Representative Optum Global Solutions 05/2015 - 01/2017 Achievements/Tasks Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. Answered customer telephone calls promptly to avoid onhold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Senior Customer Care Specialist Concentrix Daksh 05/2012 - 05/2015 Achievements/Tasks Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. Answered customer telephone calls promptly to avoid onhold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Customer Service Representative Stream Global Services 10/2011 - 03/2012 Achievements/Tasks Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. Answered customer telephone calls promptly to avoid onhold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information.