Marc Angelo Marzan

Hi, my name is Marc Angelo, and I have professional experience as a Customer Service Representative in both the healthcare and food delivery sectors. In the healthcare account, I provided support to members by assisting with insurance coverage inquiries, claims processing, benefit verification, and appointment scheduling. I ensured all interactions complied with HIPAA standards while delivering accurate and compassionate assistance to patients and healthcare plan members.

In the food delivery account, I helped customers with order tracking, missing items, payment concerns, and coordination with restaurants and delivery partners. This role taught me to work efficiently in a fast-paced environment while maintaining a high level of professionalism and patience. These combined experiences have strengthened my communication skills, problem-solving ability, and dedication to providing excellent service in any situation.