Marc Alcide

Marc Alcide-- linkedin.com/in/marc-alcide-304b6654 Summary I am a reliable and resourceful individual, I have an Associates Degree in Computer Networking. I was an intern at MDC Partners and a participant at Year Up New York, a workforce development program. I am A+ certified and now I work for EclinialWork. Experience IT Support Specialist eClinicalWorks Dec 2015 - Present (4 years 11 months +) · Provide 1st Level system applications and computer hardware/soware support · Troubleshoot problems with computer systems, including troubleshooting hardware and soware, e-mail, network and peripheral equipment problems; makes repairs and corrections where required · Troubleshoot soware and hardware failures when related to personal desktop/laptop computers. Be able to work with remote users as well via the Phone or remote access applications. · Update help desk ticket system as work orders are completed. Make hardware and soware acquisition recommendations including helping users assess needs and providing justification for equipment and services · Install, configure and upgrade operating systems and soware, using standard business and administrative packages; may modify specific applications for use in operational departments according to corporate policies and standards · Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration · Serve as liaison between staff and the IT department to resolve issues · Provide on-the-job training and computer orientation to new company staff · Assist with inventory of all IT-related goods and services · Document resolutions for future reference · Maintain inventory of phones, computers and soware · Responsible for over 80+ on-site employees and remote users as well. · Other Duties as assigned Desktop Support Technician Level 1 Schoology Jul 2015 - Oct 2015 (4 months) • Provided desktop support to 200 Mac end users while utilizing the Asana ticket system • Troubleshoot issues with Outlook and Salesforce, as well as wireless connectivity errors • Built new Macbooks and repair old computers • Troubleshoot any outlook 2011 or any soware issue such as salesforce, ring central. • Coordinated with vendors to assist with tasks such as parts replacement • Helped with our internal network, in particular, ensuring that cables are neat and in good condition • Worked on old desktops to wipe and rebuild them for spare usage • Assisted with Ring Central setup phones and extensions Marc Alcide - page 1 • Kept track of inventory and IT closet clean up junior Desktop Support New York University Mar 2015 - Jun 2015 (4 months) • Configure, install, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals • Relocate IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals. Handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries • Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform • Following procedures set by client to save data, image and restore settings to new or existing computer systems • Map network printers, install applications and manage a nightly deployment list • Document and certify completion of migrations to project team IT intern/Help desk Technician MDC Partners Aug 2014 - Jan 2015 (6 months) • Performed troubleshooting on Office Printers such as Canon iR-ADV C5255 / iR-ADV C7260 and others so that the treasury section of the company can print efficiently • Planned and handle audio/video setup for conference using Polycom soware and test video quality prior to meetings • Organized and setup up to dual monitors for existing users • Organized and manage the server room so that inventory can be easily accessible by the Information Technology Team • Recorded and order missing items such as printer toners, video cables and monitored any expenses and saved the company 10% on expenses • Configured new hire desktops and laptops based on appropriate user access role • Provided telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, soware, and network related technical issues Information Technology Year Up Jan 2014 - Jan 2015 (1 year 1 month) Wholesaler O Wireless Trading Group Inc. Jun 2013 - Jan 2014 (8 months) Dealt directly with customers either by telephone, electronically or face to face regarding their purchases such as Blackberries, IPhones and IPads Handled and resolved customer complaints, obtained and evaluated all relevant information to Marc Alcide - page 2 handle product and service inquiries Education Year Up Associate's degree, Information Technology 2014 - 2015 Borough of Manhattan Community College Associate's degree, Computer Systems Networking and Telecommunications 2009 - 2013 Licenses & Certifications CompTIA A+ Certified - CompTIA Issued Nov 2015 - Expires Nov 2018 Skills Networking • Leadership • Laptops • Hardware • Microso Office • Customer Service • Information Technology • Social Media • Social Networking • Microso Excel Marc Alcide - page 3