Marbie Gia Cerna

MARBIE GIA CERNA Administra*ve Virtual Assistant | Team Leader Cebu City, Philippines PROFESSIONAL SUMMARY A mo3vated, reliable, and goal-oriented Administra3ve Virtual Assistant and Team Leader with hands-on experience in administra3ve support, customer service, data entry, and team management. Proficient in CRM systems, Google Workspace, and MicrosoG Office. Recognized for strong mul3tasking, communica3on, and problem-solving abili3es, with a proven commitment to delivering accurate, efficient, and high-quality support for virtual teams. CORE SKILLS • Virtual Assistant & Administra3ve Task Management • Team Leadership & Supervision • CRM Management (Salesforce, HubSpot) • File Organiza3on & Documenta3on • Repor3ng & Task Coordina3on • Customer Service & Communica3on • Inbound & Outbound Call Handling • Email & Calendar Coordina3on • Data Organiza3on & Repor3ng • Google Workspace & MicrosoG Office PROFESSIONAL EXPERIENCE Team Leader | Recovery Management Solu6ons - Sco9sdale, AZ, USA | Jan 2024 – Oct 2025 • Led a team of Customer Service Representa3ves, improving response 3me by 20% while maintaining high client sa3sfac3on. • Managed CRM data accuracy, organized daily task assignments, and maintained operational records. • Coordinated schedules, reports, and administrative tasks to ensure a smooth workflow. • Trained and coached team members, boosting overall efficiency by 15%. • Resolved escalated client issues and inquiries, delivering effec3ve solu3ons and professional guidance. Customer Service Representa6ve | Recovery Management Solu6ons - Sco9sdale, AZ, USA | Sep 2023 – Jan 2024 • Provided excellent customer support via phone, email, and chat, maintaining accurate client records in CRM systems. • Facilitated repor3ng, task tracking, and cross-team coordina3on to meet KPIs and deadlines. • Executed administra3ve opera3ons, including document organiza3on, client communica3on, and handling inbound and outbound calls. EDUCATION Bachelor of Science in Hospitality Management Visayas State University, Baybay City, Leyte | 2019 – 2023 LANGUAGES English | Tagalog | Cebuano TECHNICAL SKILLS Salesforce, HubSpot CRM, Microsoft Office, Google Workspace, Zoom, Slack, Gmail, Trello, Outlook, Canva, Notion REFERENCES References and porfolio available upon request