Marbet M. Arao Y.
Virtual Assistant
Location: Lima, Perú.
Phone: - /-
E-mail:-
PROFILE
Virtual Assistant, I work remotely to help companies and entrepreneurs
achieve their goals. I offer excellent writing skills, in the Spanish language. I
can write clear, concise and well-structured texts, with good use of grammar
and spelling. I also have an advanced command of Microsoft Office
productivity tools, including Word, Excel, PowerPoint and Canva. You can
use these tools to create documents, spreadsheets, presentations, and
graphic designs. I consider organization and planning as essential tools for
efficient time management and compliance with established deadlines. I
have good customer service skills, highlighting kindness, patience and
problem-solving abilities. I also have strengths in process management
methodologies, strategic planning, capacity for analysis and synthesis,
initiative, orientation towards achieving objectives and teamwork.
DATA
Date of Birth: 10/05/1979
CEx:-
Marital status: Married
Nationality: Venezuelan
Mother of 2 teenagers
STUDIES
Jul. 1997 – May. 2003:
Systems Engineer.
Eastern University. Venezuela
(Title Legalized and Apostilled and
Recognized in Peru according to
RESOLUTION N°-SUNEDU-02-15-02)
PROFESSIONAL EXPERIENCE
Business Consultant. Perú
Philomella Call.
Feb. 2022 – Apr 2022 (Remotely)
Provide detailed information to potential clients or already loyal clients to
make sales of various products.
Jul. 2010 – Oct. 2013:
Master Scientiarum in Administrative
Sciences,
Mention
in
General
Management.
Eastern University. Venezuela
(Legalized and Apostille Title)
Senior IT Planning Analyst. Venezuela
Petróleos de Venezuela S.A (PDVSA).
Jun. 2016 – Feb. 2019.
Formulation of annual expense budgets for IT projects (in local currency
and foreign currencies) according to the cost elements established in the
SAP system.
Calendaring of the disbursement of said expenses, as well as monitoring
their execution in the different events of the annual budget cycle, following
the economic and financial guidelines established by the corporation.
Review of associated procurements in the SAP system.
Senior IT Asset Management Analyst. Venezuela
Petróleos de Venezuela S.A (PDVSA).
Jul. 2011 – June 2016.
Preparation of IT asset management KPIs.
Update of SAP receiver user manual.
Attention to suppliers to prove receipt of orders, as well as manage
warranty of the equipment received.
I provided improvements to the incident management process
incorporated into the service desk software, to reduce request response
times.
Participation in working groups with management to define OLA's,
coordinate actions and establish new procedures, identifying
opportunities for improvement, disseminating results and serving as
promoter of the process.
Other Positions Held at PDVSA:
LANGUAGES AND COMPUTING
English:
Microsoft Office:
Microsoft Project:
Microsoft Visio:
Tools Service Desk:
SAP:
COMPLEMENTARY KNOWLEDGE
ITIL
Foundation-Services
Management Essential (EXIN V2
Certification).
PMBOK.
Management models.
Strategic planning.
Human talent management.
Advanced trading knowledge.
Analysis of financial assets.
IT Asset Management Department Supervisor (Nov 2009 – Jul 2011)
IT Change Management Department Supervisor (Sept 2007 – Nov 2009)
IT Change Management Analyst (Sept 2004 – Sept 2007)
IT Help Desk Analyst N1 (Jan 2003 – Sept 2004)
https://linkedin.com/in/marbet-arao
