Marbe Dimaapi

E B R A M I P A A DIM V IR T U A L A S S IS T A N T About Me Experience A reliable and results-driven Virtual Assistant with a strong background in customer service, retail operations, and remote support. Over the years, I’ve worked with top brands like Sprint, Kroger, Pizza Hut, and Alfamart, handling everything from order processing and collections to warehouse team leadership. I’ve developed a deep understanding of what it takes to deliver excellent service, stay organized, and support busy teams. I specialize in administrative tasks, email and calendar management, customer service, order fulfillment, and CRM tools. Whether you need someone to manage day-to-day tasks, support your customers, or bring structure to your operations. Education Bachelor of Computer Science Colegio De Porta Vaga 2018 Skill VIdeo Editing Adobe Customer Service Retail analysis Retail Analyst / Ambassador Explore and develop more effective and efficient processes for the Customer Service Center, and Processing refund and store credit Answer incoming customer calls/Email, respond to stores/customer immediate needs and follow up with stores on issues that need further investigating to provide a timely solution FBC Company - Pizza Hut Mexico - 2024 - 2025 Customer Sales Representative Resolve customer complaints efficiently and escalate complex issues as needed. • Identify upselling opportunities to promote additional products and services. • Assist with technical support, including account setup, order tracking, and e-commerce assistance. Valor Global -Sprint - 2022 Customer Care Representative & Collections 2022 Tools / Programs ERP Oracle CRM Software Microsoft Office Payment Systems S&P Capital IQ Five9 Avaya Intelogix PH - Kroger |- SAP Software Samson Syniverse Rebellion SAP CARE Athena Proficiency in relevant software and tools. Provides a high level of customer service support with product expertise and advanced selling skills. Maintained customer satisfaction while maintain company standards Balance the needs of the company with the needs of the customers Review and explain billing Startek - Tmobile - 2020 - 2022 Customer Care Service & Specialist Utilize problem solving skills to identify solutions for customer needs Assist with product activation and troubleshooting technical issues Coached, and trained the other newbies on the production. Follow established processes and procedures to ensure compliance with company standards Participate in team meetings and training sessions as required CONTACT- icei3630 3391 4@gmail imaap marbe-d .com i-a4b695 3 3 7/