Maraizu I Feyinwa Akubudike

MARAIZU IFEYINWA AKUBUDIKE CONTACT -, --Abia state, Nigeria https://www.linkedin.com/in/maraizuifeyinwa-akubudike-a-/ EDUCATION 2022 NNAMDI AZIKIWE UNIVERSITY Postgraduate Diploma in Education{Distinction} 2010 ABIA STATE POLYTECHNIC HND Banking and Finance 2010 ABIA STATE POLYTECHNIC OND Banking and Finance SKILLS Active listening & Communication Problem-solving Team Leadership Operational management Multi tasking & Time Management Empathetic & Courteous Relationship Building Adaptability & Flexibility CRM (Salesforce, Zendesk, Trello, Tawk.to, Slack. Google workspace collaborative tools CERTIFICATION The EF Standard English Test (EF SET) 2024 LANGUAGES English (Fluent) Igbo (Fluent) CUSTOMER SERVICE EXECUTIVE CAREER SUMMARY Experienced in customer service, operations, and sales, with over 10 years expertise. I am a dynamic, goal-driven professional with a strong focus on growth and advancement. With a proven ability to adapt quickly to well-organized systems, I bring innovation, confidence, and the capacity to thrive with minimal supervision. My passion for delivering results and enhancing operational efficiency drives my commitment to excellence in every role I undertake. WORK EXPERIENCE UNITED PARCEL SERVICE (UPS) - Abia state, Nigeria Business manager (Remote) JAN 2022 - PRESENT Conducting 30-50 cold calls and setting appointments with prospective clients. Managing data entry and ensuring accurate record-keeping. Engaging and providing support to customers from diverse cultural backgrounds, ensuring high levels of satisfaction. Overseeing sales processes and meeting targets, fostering customer loyalty and retention. EKESON PARCEL SERVICES LTD - Abia state, Nigeria Branch Sales Manager Aug 2019-Dec 2021 Managed daily operations, ensuring smooth and efficient branch performance. Prioritized customer service to enhance client satisfaction and loyalty while driving sales. Monitored local competitors and branch sales performance, making proactive decisions to increase revenue. Coordinated team activities, fostering positive relationships with staff and customers. TNT-COURIERPLUS SERVICES LTD- Owerri, Nigeria Customer Service Rep/Sales Executive Nov 2013-April 2019 Handled over 12-30 incoming and outgoing calls and controlled station inventory. Processed shipments for walk-in customers (cash or credit). Coordinated sales activities and resolved customer inquiries professionally. Maintained sales records and ensured confidentiality of customer and company information PRIME LIFESUPPORT INITIATIVE- Abia state, Nigeria Customer Service Officer/ Administrative support June 2011-Jan 2013 Managed around 15-22 incoming/outgoing calls, 10-13 mails, and customer interactions daily. Maintained sales record, processed cash transactions, handled bookkeeping. Organized, maintained filing systems and inventory. REFERENCE Available upon request