Mara Wyss

MARA WYSS CONTACT Address : Hammond, WI 54015 Phone : - Email :- SKILLS PROFESSIONAL SUMMARY Reliable and enthusiastic Customer Service professional with 15 plus years of experience . Clever at prioritizing tasks, maintaining organization and optimizing workflow. Skilled at balancing high volume inquiries and building strong working relationships with customers and fellow co-workers. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. • Analytical skills with amazing attention to detail • Outstanding customer service skills • Organized and superior at multitasking • Efficient • Able to work independently and team player • Demonstrate ability to acquire and apply knowledge rapidly • Data entry • Creative thinking WORK HISTORY Dispatch Manager/Load Coordinator, 09/2002 to 08/2022 Wiseway Transportation Services - Hudson,Wi 54016 • Routed and managed linehaul, regional and city drivers in the most cost effective and productive way. • Responded to high volume calls and emails. • Performed tracking, handled general inquiries, expedited orders, customer issues and complaints. • Managed all consolidation loads out of the NC terminal. Manifested loads as well as monitoring hot and expedited freight. • Entered pick up calls and dispatched loads and drivers. • Billing/Payroll. • Main contact for ensuring quality customer service for large accounts. • Worked remotely successfully for 26 months. EDUCATION Diploma in Private Investigations , 06/2002 Harcourt Learning Direct - Scranton, Pa Diploma in Criminal Investigations , 2000 Stratford Institute - Pa