Mara R. Oñeza
#25 Apt. H Zabarte Rd. Brgy. Kaligayahan
Novaliches, Quezon City 1124
Mobile #:-
Email:-Personal Profile
Provides a high level of customer service and client relations based on outstanding communication and interpersonal skills.
Able to prioritize competing tasks under pressure while remaining calm and focused.
Efficient time management and excellent organizational skills.
Diligent, competent and reliable.
Knows basic computer functionality.
Confident in handling sensitive and confidential matters with integrity.
Able to provide a high level of customer service to clients/colleagues.
Able to deal with difficult people and remain calm in difficult situations.
Excellent communication and presentation capabilities.
Able to verifies suggested solutions effectively, resolve the user's problem through verbal or email follow-up.
Ability to work in and contribute to a highly-team oriented environment.
Exercise friendly, strong and clear communication skills in dealing with customer and co-workers.
Educational Background
Vocational English Proficiency and Travel Services
Las Piñas Manpower Training Center
Pulang Lupa I, Las Piñas City
S.Y-
Tertiary Bachelor of Secondary Education
City University of Pasay
Malibay, Pasay City
S.Y-
Secondary
Las Piñas East National High School
Pamplona 3, Las Piñas City
S.Y 2011 - 2012
Primary
Las Piñas Elementary School (Central)
Padre Diego Cera Ave, Las Piñas City
S.Y 2007 – 2008
Career History
Concentrix Philippines (Diliman, Quezon City)
Customer Care Representative - Aetna
August 2019 –November 2020
TeleTech Philippines Inc (Novaliches, Quezon City)
Customer Care Representative – Experian Credit Bureau
August 2018 – July 2019
Telus International Philippines Inc (San Lorenzo, Makati City)
Customer Care Representative – Uber
February 2018 - July 2018
References (To be provided upon request)
