Mar Joy Salandanan

Hi, I’m Mar Joy Salandanan, an experienced Virtual Assistant, E-commerce Manager, and Digital Marketing Specialist with a strong background in Shopify store management, product listing optimization, customer support, and social media management. I have successfully handled multiple e-commerce stores, improved operational efficiency, and provided top-notch administrative support for businesses in various industries.

✅ E-commerce Management – I have extensive experience managing Shopify stores, from setting up new stores to updating product listings, adjusting pricing, and ensuring smooth checkout processes. I am proficient in using Shopify Flows, Matrixify, and the Shopify Theme Editor to enhance store functionality. I also have experience with Amazon, TikTok Shop, and eBay product setups.

✅ Customer Service & Order Fulfillment – I have handled customer inquiries, resolved disputes, and processed orders efficiently. My expertise includes using Gorgias, Zoho, and QuickBooks to manage customer interactions, billing, and order tracking.

✅ Product Listing Optimization & SEO – I specialize in writing compelling product descriptions, optimizing images with alt tags and image tagging, and improving product visibility through on-page SEO. I am skilled in Microsoft Excel and Google Sheets for tracking inventory and bulk updating listings.

✅ Social Media Management & Marketing – I have managed and grown business accounts on Facebook, Instagram, LinkedIn, Pinterest, and TikTok. I create engaging content using Canva, Loomly, and Meta Business Suite, schedule posts, and track engagement metrics to enhance brand visibility.

✅ Data Entry, Research & Analysis – I am detail-oriented and highly skilled in organizing large datasets, identifying trends, and providing actionable insights. I use Google Analytics, Excel (Pivot Tables, VLOOKUP), and Trello for efficient workflow and reporting.

✅ Technical & Admin Support – My expertise includes managing email inboxes, scheduling appointments, organizing files, and maintaining project management tools such as Asana, Monday.com, and Dropbox.

📌 E-commerce & Customer Support: Shopify, Amazon Seller Central, TikTok Shop, Gorgias, Zoho, QuickBooks

📌 Marketing & Content Creation: Canva, Loomly, Meta Business Suite, Klaviyo, Mailchimp

📌 Project Management & Productivity: Trello, Asana, Monday.com, Dropbox

📌 Data & Analysis: Google Sheets, Microsoft Excel, Google Analytics

I am a fast learner, problem-solver, and highly adaptable professional who thrives in fast-paced environments. My goal is to help businesses streamline their operations, increase sales, and improve customer satisfaction. I am excited to bring my skills to your team and contribute to your success! 🚀