Mar Christian Lyle Catado

I am an experienced IT professional and virtual support specialist with over 10 years of combined experience in technical support, automation, and administrative roles. I have consistently delivered high-quality service in enterprise environments, supporting both Tier 1 and Tier 2 users across multiple platforms, including Microsoft 365, Azure Active Directory, Google Workspace, and various SaaS applications. My career has allowed me to develop a strong blend of technical expertise, problem-solving abilities, and process optimization skills, making me a versatile contributor in any remote or office-based team.

In my current role as an IT Support Specialist II at Clean Health Group, I manage user accounts, configure Single Sign-On (SSO), troubleshoot Microsoft applications, and support hardware setups for employees in a distributed environment. I also serve as a Subject Matter Expert (SME) and automation lead, mentoring colleagues, conducting training sessions, and creating automated workflows using Power Automate and VBA to streamline repetitive tasks and improve efficiency. My hands-on experience includes creating and removing user accounts, managing email and collaboration tools, and implementing security best practices, ensuring seamless operations for end users.

Beyond technical expertise, I have extensive experience in administrative and virtual assistance roles. I have coordinated schedules, prepared reports, managed documents, and supported leadership in operational and strategic initiatives. I am skilled in organizing workflows, maintaining accurate records, and providing proactive support to ensure smooth business operations. My ability to multitask, communicate effectively, and adapt to new tools and systems has allowed me to thrive in dynamic, remote work environments.

I am also passionate about learning and staying current with emerging technologies. I actively pursue certifications and hands-on practice with the latest tools, ensuring that my technical skills remain relevant and my solutions innovative. My approach combines attention to detail, reliability, and a strong customer-first mindset, which has consistently resulted in high satisfaction among both users and management.

Overall, I bring a unique combination of IT support proficiency, automation expertise, and administrative experience, making me well-suited for roles that require both technical acumen and operational efficiency. I am excited to leverage my skills to contribute to teams and organizations that value proactive problem-solving, effective collaboration, and continuous improvement.