Maple Rosal

MAPLE JADEQUIN ROSAL Virtual Assistant EXPERIENCE PROFILE INFO I've been an experienced Virtual Assistant for 8 years, specializing in multiple niches such as GO High-Level support, Customer Service, Administrative Assistant, Social Media Management, and Content Writing. My expertise allows me to adapt seamlessly to various roles. I am providing reliable, customized solutions to enhance business efficiency and success. I am committed to excellence and delivering top-notch service and results tailored to meet each client's needs. CONTACT --Cor John EMP Village Marfori Subd Davao City, Davao del Sur 8000 Philippines EDUCATION Bachelor of Science in Business Administration Major in Marketing Management (SY 2012 ) University of Mindanao Bolton St Ponciano Davao City SKILLS Communication Skills Problem-Solving Skills Empathy and Patience Product Knowledge Time Management Adaptability Technical Proficiency Attention to Detail Content Creation Platform Expertise Community Engagement Social Media Strategy Analytics and Reporting SEO and Hashtag Strategy Creativity and Trend Awareness Crisis Management CUSTOMER SERVICE |ECOMMERCE| SOCIAL MEDIA MANAGER Amazing Botanicals ( Feb 2022-Jan 2025) Handling Phone, Email, and chat inquiries and concerns using WooCommerce and Tawk to. Creating infographics and promotions using Canva Pro Social media posting on Facebook and Instagram Create a promotion advertisement giveaway in Kingsumo, switchy io, and add it to the website using Wordpress platform. Monitoring customer feedback in the website. Tools : Canva, Woocommerce, Switchy io, Kingsumo, Google Space, ChatGPT Pro, Tawk to, Judge.me, Wordpress ,Elementor, Facebook Gorgias and Instagram SOCIAL MEDIA MANAGER | CONTENT WRITER Embark Empire | Art Store Front | Hai Loumous| Blingdom|Mainstreet -) Create content creation for infographics using Canva and post it on the website. Scheduling Content Creation posting in Meta Business Suite and Later ( Facebook and Instagram ) Created short video reels using Cap Cut and Adobe Premier Pro and applied SEO analytics in all social media posts to check the audience and engagement. The data we generate from insights we are creating a report to Google in the spreadsheet. Handling email marketing using Mailchimp and Convert Kit which we are sending broadcast emails to generate leads and subscribers. Updating contacts, validating and scheduling emails, adjusting email templates, creating and updating forms, managing and creating landing pages, scheduling on the calendar, updating workflows, and creating zaps to connect with other platforms like GoHighLevel (GHL) and Typeform Tools: Canva, Bitrix, Powerpoint, Google Drive, Facebook, Instagram, Mailchimp, Convert Kit, Capcut, Adobe Premier, Meta Business Suite, Later, Asana, Hubspot, Type form, Zapier, Wordpress , Squarespace and Go High Level EXPERIENCE CUSTOMER SERVICE | ECOMMERCE THOR Kitchen International -) Handling customer inquiries, updates, and complaints. Creating orders for parts requests and warranty services. Handling emails, follow-up, and administrative tasks. Uploading new products to the Shopify store, including title, description, price, SKU, etc. Ensuring that all product information, including descriptions, specifications and pricing are accurate and up to date. Arranging products in appropriate collections or categories for easier navigation Check the availability and schedule a technician visit for repair. Tools: Microsoft Teams, Odoo, Kustomer, Microsoft Outlook, Microsft Excel, Aircall, Nextiva , Shopify, and Google Map, Ring Central, Microsoft Office, CUSTOMER SERVICE | TECHNICAL SUPPORT Vantiv Integrated Payment -) Addressed customer questions and concerns through email, phone, chat, or social media in a timely and courteous manner. Offering detailed information about products, services, and processes to help customers make informed decisions. Understanding customer complaints and diagnosing problems effectively. Provide appropriate solutions such as troubleshooting steps, and replacement information refunds as per company policies. Forwarding difficult or unresolved issues to higher level support or specialized teams when necessary. CUSTOMER SERVICE | TECHNICAL SUPPORT Comcast | Expedia -) Managing customer inquiries and communication Handling troubleshooting and issue resolution Assisting order and account management Assisting customers with technical issues or usage instructions, especially for companies with tech products or software Schedule a technician to do hard troubleshooting