Manya Andani

Dedicated and organized operations manager with over [7] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity, decisive and resourceful team builder versed in operations, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and WORK EXPERIENCE- - MP, Indore, India Back Office Assistant Task Us 09/2021 - 10/2023, Achievements/Tasks Indore, India Developed and implemented operational procedures to ensure quality standards are met. Monitored and improved efficiency of processes, team performance and customer service. Directed operations staff by providing guidance, training and support in order to meet company objectives. SKILLS Store and organize documents and files. REAL ESTATE CLIENT: Results Orientation Payroll Management Manage email client's email inbox, responding to emails as necessary based on specific guidelines provided by the clients. Conduct research as per clients request this includes research on projects. Engage in social media content creation, copywriting, and digital graphic design, contributing to cohesive brand messaging and online presence. Manage clients FB, Instagaram account. Prepared MOM of the meetings by using online tools. Worked on KW Command, Lucrative, Dootloop CRM to manage leads Virtual Relationship Manager Maruti Suzuki Pvt Ltd Book keeping Social Media 07/2019 - 08/2021, Indore, India Achievements/Tasks Managed Virtual customer relationships, including responding to inquiries and complaints in a timely manner. Developed and implemented strategies for improving customer satisfaction levels. Google Workspace Conducted regular outreach campaigns to maintain existing customers and attract new ones. Monitored customer feedback through surveys, polls and other data sources. Managed Team of 10-15 executive Mahindra and Mahindra Pvt Ltd 02/2016- 06/2019, Achievements/Tasks Indore, India Developed and implemented strategies for improving customer satisfaction levels. Coordinate team calendars, prevent scheduling conflicts & ensure clients are on time and prepared for meetings. Convey information to incoming calls & make calls for appointments or conduct informational inquiries. LANGUAGES English Full Professional Proficiency EDUCATION IRA Edu Tech MS office, Power BI. 08/2023, Hindi Full Professional Proficiency Online course Course Data Analyst Sindhi Full Professional Proficiency Study Program Stock Market Charts and Patterns Analysis 08/2023, INTERESTS dancing Courses Directed by Kundan Kishore Higher Secondary school MKHS. Gujrati girls’ college cooking Music Online course B.COM (Major in accounting) 05/2010 Indore 76% Software MS Office (Excel, Word,PowerPoint), Asana, air-call, SFDC, Google Suits, Real estate CRM, Google Workspace, Slack,Crew, photoshop,capcut,Clickup,Airtable,canva. Freelancing Project Hypley and Zylar Client Conduct initial research to identify trending and profitable dropshipping products. Assist in analyzing market trends, competitor strategies, and consumer preferences. Engage in ongoing professional development and training to enhance research skills and ecommerce knowledge. Using some tools to find a winning product like helium10,Google trends, chat GPT I have worked on, uploading products, creating product descriptions using Elementor, importing product reviews, and creating Amazon title descriptions through APIRM for your WordPress website. Additionally, edited products on the Shopify website as per requirements. Creating shorts tests / Reels by using capcut for building brand awareness and followers.. Worked on Amazon listings from a new order, Uploading products on Amazon. Jewlery Client Manage social media accounts i.e. WhatsApp Replying to customer queries and managing client projects on Asana. Make calls to the customers to provide information related to the product. Plublic speaking Expert Planet spark