Manus Augustin

McManus Augustin- - www.linkedin.com/Manus-Augustin Multifaceted and pragmatic leader with over 5 years’ experience in building high performing teams, managing projects and developing business processes. A highly diversified skillset and an undergraduate degree in Banking & Finance, enables the ability to streamline operations and achieve exceptional results. • Cross-cultural Communication • Management • Strategic Planning • Adaptive team-player • Market research and analysis • Problem solving skills • • • Budgeting and finance expertise Policies/procedures implementation Methodical multitasking skills EDUCATION Thunderbird School of Global Management, Phoenix, AZ Master of Global Management in Digital Transformation May 2024 University of the West Indies, Open Campus, Castries, St. Lucia OCT 2020 Bachelor of Science, Banking, Finance (GPA 3.5) • Student Mentor for two years responsible for coaching and guiding to first-year students through their transition into university. FUNCTIONAL (FINANCE, MARKETING, HR, etc.) QUALIFICATIONS/PROJECTS • Elected as Public Relations Officer of the University of the West Indies Guild Club and hosted leadership and skills development seminars with 10 banking industry experts and established networks that created career opportunities for 20% of club members. • Assisted in liaising with donors and raising monetary support worth $10,000 for less fortunate students. PROFESSIONAL EXPERIENCE Operations Manager Saint Lu Metal & Plastic Ltd., Vieux Fort, St. Lucia JUN 2013-JUL 2022 • Implemented procedures to streamline operational efficiencies which resulted in 20% increase net profit within 3 years. • Overhauled the employee onboarding process, providing training and support to staff members, improving retention by 15%. • Executed strategies to reduce bottlenecks which improved manufacturing times, reduced wastage and delivery times by 2 days. Resort Supervisor Sandals Regency, Castries, St. Lucia JAN 2011-JUL 2012 • Monitored budgets and performance results and identified up-sell opportunities for guests which exceeded sales targets by $200K in 2011. • Resolved customer complaints and created positive experiences for guests, resulting in 15% improvement in customer ratings. Customer Service Officer First Caribbean International Bank, Vieux-Fort, St. Lucia AUG 2002-JAN 2011 • Managed over 100 customer accounts and maintained excellent business relationships with customers. • Spearheaded collaborative, long-term strategic programs which improved customer satisfaction by 5% based on customer surveys. TECHNICAL SKILLS AND CERTIFICATIONS • Advanced Microsoft Excel, Access and PowerPoint skills • Proficient in Oracle E-Commerce Suite, AutoCAD, Canva, NCR Counterpoint, Quickbooks LEADERSHIP AND ACTIVITIES • Public Relations Officer, University of the West Indies Guild – Hosted events including fundraisers, seminars and townhalls • Community Activist, St. Lucia– Provide community outreach services and sought government funding for development projects. ADDITIONAL INFORMATION • Languages: French creole (fluent), Spanish (basic) • Hobbies: Reading, hiking, tennis, health and fitness activities, travelling, keeping abreast with global issues and events.