Manuela Valentina Velazco Martinez

MANUELA VALENTINA VELAZCO MARTINEZ REMOTE CUSTOMER SERVICE | SOCIAL MEDIA | DIGITAL MARKETING | VIRTUAL ASSISTANT | Bogotá, Colombia | www.linkedin.com/in/manuela-velazco-martinez-2b- |- SUMMARY Highly motivated and results-driven professional with over four years of remote experience in customer service, social media management, digital marketing, and virtual assistance. Skilled at handling customer interactions, managing social media platforms, optimizing marketing strategies, and supporting administrative operations. Adept at using CRM tools, social media analytics, and digital advertising platforms to drive engagement and streamline workflows. Bilingual (English & Spanish), tech-savvy, and detail-oriented, with a strong ability to multitask, problem-solve, and enhance customer experiences. PROFESSIONAL EXPERIENCE Social Media Specialist Furnished Finder | Dec 2022 - June 2024 | Remote Managed and grew Facebook and Instagram accounts, implementing strategies to increase engagement. Administered a large Facebook group, fostering community discussions and brand presence. Utilized Meta Business Suite and analytics tools to track key performance metrics and optimize campaigns. Provided real-time customer support via chat, resolving inquiries and improving user experience. Created and scheduled social media posts, aligning content with digital marketing strategies. Customer Support Specialist Furnished Finder | Jan 2022 - Dec 2022 | Austin, Texas (Remote) Handled inquiries and support tickets from US-based customers via phone, email, chat, and social media. Assisted with listing setup and account management, ensuring platform compliance and accuracy. Utilized CRM tools like Zoho and HubSpot to track customer interactions and optimize workflows. Managed lead qualification, follow-ups, and retention strategies to improve customer engagement. Provided bilingual support (English & Spanish), enhancing customer accessibility and satisfaction. Customer Service Specialist Teleperformance| Feb2021 - Dec2021 | Bogotá, Colombia (Remote) Provided billing support and technical assistance via phone, ensuring customer satisfaction and issue resolution. Followed structured scripts while also adapting responses to customer needs for a personalized experience. Assisted the sales team with technical inquiries, improving client interactions and efficiency. Maintained accurate customer records and reports in CRM systems, ensuring data integrity. Collaborated with cross-functional teams to enhance service delivery and resolve escalations. SKILLS & EXPERTISE Customer Service & Sales Support: Phone, chat, email, and social media interactions. Social Media Management: Facebook, Instagram, Meta Business Suite, community engagement. CRM & Data Management: Zoho CRM, HubSpot, Microsoft Excel, data entry, workflow automation. Lead Generation & Outreach: Cold calling, email marketing, follow-ups, prospect research. Digital Marketing & Advertising: Meta Ads, Google Ads, analytics. Administrative & Virtual Assistance: Scheduling, data tracking, reporting, project coordination. Bilingual Communication: Fluent in English & Spanish, effective in diverse team environments. TECHNICAL TOOLS & SOFTWARE CRM & Communication: Zoho CRM, HubSpot, Slack, Dialpad, OpenPhone. Project & Task Management: Microsoft Office, Google Workspace, Notion, Trello. Social Media & Marketing: Meta Business Suite, Google Ads, Canva. Productivity & Time Tracking: Hubstaff, Clockify. EDUCATION & CERTIFICATIONS Marketing and Digital Transformation | Universidad El Bosque | March 2024 - Currently studying Google Ads Display Certification | Google | Jun 2024 Introduction to Social Media Marketing | Meta| Feb 2023 EF SET English Certificate 71/100 (C2 Proficient) | Nov 2024 WHY HIRE ME? Proactive & Detail-Oriented: I ensure accuracy, efficiency, and a customer-first approach. Tech-Savvy & Adaptable: I learn new tools quickly and optimize workflows for better results. Strong Communication & Sales Mindset: I connect with clients, identify needs, and drive engagement. Remote Work Experience: I thrive in independent roles, managing projects and deadlines effectively. Let’s connect! Looking for opportunities in Remote Customer Service, Social Media, Digital Marketing, or Virtual Assistance.