MANUELA WAITHIRA MWAI
Nairobi,-
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PROFESSIONAL SUMMARY
CAREER SUMMARY
To be part of a team that promotes professionalism in accomplishing assigned responsibilities
with self-motivation, drive, teamwork and determination to complete challenging tasks and the
willingness to learn. I am a born leader who possesses a 'can do' attitude, and has excellent
problem solving skills. Right now I am looking for a suitable position with a company that will
give me the freedom to exceed customer delivery expectations.
Key Experiences:
I am a graduate from Daystar University in Bachelors of Commerce Degree in
Purchasing and Business Logistics.
I am a self-starter, result oriented, innovative and always looking to meet challenges
with skill and success.
In the different companies that I have worked for, I acquired exceptional
communication and interpersonal skills and proven ability to work well under pressure
while multitasking.
I am a member of Kenya Institute of Supplies Management.
I hold a clean valid Kenyan driving license.
SKILLS
Powerful negotiator
Problem solver
Observant
Organized
Team leadership
Computer and internet skills
Self-motivated
Time management
Written and verbal communications
Ability to work under pressure
WORK HISTORY
01/2015 to date Sole Proprietor
Organic Agriculture Solutions Ltd- Nairobi
Provide documentation for all processes and upheld compliance with regulations and company
policies.
Optimize roles at all levels, facilitated communication and adjusted culture to be more open and
productive.
Manage projects and served as primary liaison in order to provide clarity of goals and quality
and adherence to deadlines.
Plan business operational mandates and policies, starting with defining customers and market.
Consolidate company financial performance.
04/2014 to 10/2014
Collections Agent
Africa Finance Business- Nairobi
Negotiated with account holders to devise repayment plans and minimize collections receivables.
Ensure customer collection outcome is captured accurately.
To investigate and resolve any customer queries in line with the company's policies.
Handle customer information in confidence.
Ensure delivery of high quality service to all customers.
Identified and analyzed rejection patterns, partial denials and denials from third parties to improve
existing processes.
Persistently contacted customers with extremely past due accounts to recover lost revenue.
Maintained compliance with fair debt practices and regulatory guidelines.
Delivered an exceptional level of service to each customer by listening to concerns and answering
questions.
08/2013 to 03/2014
Purchasing Assistant
Protivity Construction- Nairobi
Obtain re-order levels from warehouse and plan items for the next delivery.
Forward orders to suppliers; monitoring and expediting the same.
Verify receipt of items by comparing items received to items ordered; resolves shipments in
error with suppliers.
Verify payment for purchases by forwarding receiving documentation.
Maintain records concerned with rental, sale, and management of real estate.
Secure estimates from contractors for store building repairs.
Keep information accessible by sorting and filing documents.
Provide purchasing planning and control information by collecting, analyzing, and
summarizing data and trends.
Prepare and process requisitions and purchase orders for supplies and equipment.
01/2013 to 05/2013
Customer Service Agent
Fedex Express- Nairobi
Handling high value shipments paperwork, ensuring all the requirements to clear are available
before forwarding to the declaration team and daily updates to clients on the clearing process.
Report writing.
Notifying clients of their shipments arrival and following up till cleared.
Manifesting held shipments in the KRA systems.
Cage audit and sending cage audit report once a week.
Respond to mails customer emails.
Delivered an exceptional level of service to each customer by listening to concerns and
answering questions.
Attachment
08/2012 to 11/2012
Liverpool VCT Care and Treatment- Nairobi
Stock taking
Prepare purchase orders by verifying specifications and price; obtaining recommendations from
suppliers for substitute items; obtaining approval from requisitioning department.
Maintain records of materials, prices, inventories and deliveries.
Verify purchase requisitions by comparing items requested to master list; clarifying unclear
items; recommending alternatives.
Monitored multiple databases to keep track of all company inventories.
EDUCATION
2013
B.com Degree in Purchasing and Business Logistics
Daystar University- Nairobi Kenya
2009
Certificate in Basic Computer Studies: Basic computer studies
Catholic Institute – Malindi, Kenya
2008
Kenya Certificate of Secondary Education (K.C.S.E)
Wellspring High school – Gilgil, Kenya
HOBBIES
Swimming
Traveling
Cooking
REFERENCES
References available on request
