Manuel Ulises Mazara Rodríguez

I am bilingual and current software development student seeking a position as a Customer Support Agent where I can apply my communication skills, analytical mindset, and strong adaptability to new technologies. Throughout my academic journey and personal experience with technology, I have developed the ability to understand complex information, learn quickly, and manage diverse responsibilities in an organized and efficient manner. These qualities allow me to support customers effectively, even in fast-paced or high-pressure environments.

My background in software development has strengthened my problem-solving abilities and my understanding of digital systems, tools, and platforms commonly used in remote support roles. I am comfortable navigating databases, understanding technical terminology, handling troubleshooting processes, and providing clear explanations to customers regardless of their technical level. This technical confidence helps me remain calm and resourceful when assisting users who may be frustrated or experiencing issues they cannot resolve on their own.

As a bilingual speaker, I am able to communicate clearly and professionally with customers from different regions and cultural backgrounds. I value empathy, active listening, and respectful communication, all essential for delivering excellent customer service. I make a consistent effort to understand what customers truly need, guide them step-by-step, and ensure they feel heard and supported throughout the interaction.

In addition to my technical and communication skills, I am highly motivated and eager to grow professionally. I am familiar with remote learning, digital collaboration, and the discipline required to work independently. Managing university responsibilities has taught me how to stay organized, meet deadlines, and focus on goals even when balancing multiple tasks at once. These skills translate directly into being a reliable and consistent remote customer agent.

I am passionate about continuous improvement and enjoy acquiring new knowledge—whether related to customer service techniques, product expertise, or new technologies. I am confident that my combination of bilingual communication, technical foundation, adaptability, and strong work ethic makes me a valuable candidate for any customer support team seeking someone proactive, responsible, and committed to delivering a positive experience to every customer.