Manuel Santana

Manuel Santana Ave. República de Colombia, Arroyo Hondo, Villa Graciela IV, F-1, APT. No. 102, Santo Domingo, Dominican Republic - •-• in/ivannok/ Result-driven, focused, hardworking IT professional with more than 5 years of experience combining software quality assurance, software testing, and database management expertise to streamline processes, increase productivity and deliver a high-quality product. Fluent in English and Spanish. Self- driven and self-motivated person with great communication, organizational and presentation skills. Comfortable working as a member of an integrated team as well as independently. Key Skills Database Administration Database Development Bug & Defect Tracking Problem-solving Technical Documentation SQA Methodologies Test Plans, Cases & Processes Design Detail-Oriented Technical Proficiencies Programming: C#/Java/Python/R - Basic Databases: Design/Administration/SQL/T-SQL - Intermediate Systems Design: UML 2.0/DFD, Flow Diagram Professional Experience NEWTECH S.R.L, Santo Domingo, Dominican Republic Database Administrator, First American Title Corporation, FAST (7/2015 – Present) Installation and configuration of MS SQL Server 2012/2016 on Windows 2008/2012 servers. Executed periodic data loads and provided support for various mission critical web-based applications. Contribute to information management by applying expertise in backup, restore processes and user access. Orchestrated database patching and upgrades providing operational stability. Worked closely with Project Manager, Programmers, and Testers to ensure the application meets business requirements. SQL scripts source tracking & control using TFS. Troubleshoot & fix databases when unexpected problems arose. Delivered components to meet project deadlines. Created and maintained documentation for DBA standard operating procedures. Provide end-to-end database support to all teams and interface partners. Support database functionalities by designing and coding utilities. Wrote T-SQL scripts and Stored Procedures to automate database administration. Perform basic project management skills to ensure successful planning and execution of all projects assigned. Developed a PowerShell script to carry out table fragmentation for big tables. Carry out database performance monitoring and query optimization. Provide training to new hires. Software QA Engineer I, Verizon, Billing Systems (5/2014 – 7/2015) Contribute to software development by supporting and assisting with test plans, cases & processes requirements. Served as a key member of a software development team consisting of Business Analysts, Developers, Account Managers, and Program Managers. Executed various testing methods such as black box, functional, regression, database, and user acceptance testing to validate requirements are met. Delivered thorough QA testing reports that determined product quality and release readiness. Streamline processes by creating macros to test legacy functionalities. Writing custom SQL queries to capture and produce data samples. Flagging bugs and defects and relaying issues to the software engineers. Documented software defects using a bug tracking system. Created, documented and maintained technical/functional manuals for new hires. Software QA Analyst II, Verizon, Business Portals (3/2012 – 5/2014) Served as a key member of a software development team consisting of Business Analysts, Developers, Account Managers, and Program Managers. Ensured software quality standards were met by overseeing test plans, cases, and functional requirements. Created, maintained and ran test cases/test scripts in ALM. Executed various testing methods such as black box, functional, regression, interface, and user acceptance testing to validate requirements are met. Delivered thorough QA testing reports that determined product quality and release readiness. Writing custom SQL queries to capture and produce data samples. Documented software defects using a bug tracking system. Flagging bugs and defects and relaying issues to the software engineers. Attended and participated in design, defect, and deployment meeting to ensure application functions and guidelines are observed. Validating that user expectations are achieved during the testing process. Reviewing user requirement documents to ensure that requirements are testable. Performed manual or automated testing on key pieces of software. Conducting exploratory testing to evaluate the robustness and functionally of software products. Created, documented and maintained technical/functional manuals for new hires. Provided feedback to management in reports and presentations. Education & Training Systems Engineering B.S., Intec, Santo Domingo, -) IT Essentials I, Intec, Santo Domingo, 2007 English Language, NLC (Natural Learning Corporation), Santo Domingo,- Awards & Recognitions Employee of the Month (July 2012 & May 2013) Employee of the Year 2013 (May 2014) Employee of the Quarter (May 2017)