Manuel Ramos

Manuel Ramos​ ​ ​ ​ ​ ​ ​ Remote Bilingual Spanish Customer Service & Virtual Assistant Calle Ppal Nueva Granada, Usulutan, El Salvador​ - –- Customer Service | Chat Support| Data Entry & Research | Community management QUALIFICATION SUMMARY Dedicated and customer-focused Customer Service Agent with over 7 years of experience providing exceptional service and resolving customer inquiries efficiently. Adept at handling high-pressure situations, maintaining customer satisfaction, and utilizing problem-solving skills to enhance customer loyalty. Proven ability to communicate effectively, collaborate with teams, and implement solutions to optimize customer experiences. KEY SKILLS ✔ Customer service support ✔ Multitasking ✔ Web Research ✔ Writing /translation ✔ Web update maintenance ✔Proficiency in CRM software ✔ Graphic Design ✔ English/Spanish ✔ community management RELEVANT PROFESSIONAL EXPERIENCE Members Service representative and chat support​ Teleperformance- Chime Banking 2020 - 2024 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Esa. San Salvador Member Customer support by Email, phone & chat channels ●​ Utilize CRM and Voip phone service to receive incoming calls, chat, emails from members enquiries. ●​ Answering and directing phone calls, assisting with membership related issues, resolving complaints and processing transactions Bilingual Customer Service Specialist (Remote) Upwork ​ Qazi Law Office- ​ ​ ​ ​ ​ ​ ​ ​ ​ Aurora Chi Intake specialist or lead appointments ●​ Handled an average of 50+ customer interactions daily, providing support on account management and account issues. ●​ Identified trends in customer concerns and recommended process improvements. ADDITIONAL EXPERIENCE Operations Content Manager ( Remote)​ ​ ​ ​ ZenoRadio 2011 - 2020 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Manhattan Ny Recruited for this full time role to keep relationships with media companies and maintenance of web-based content shown on various online media platforms such as websites and blogs. ●​ Provide quality service using CRM software to facilitate effective communications to partners and clients ●​ Collaboration culture among the team and radio stations, negotiate & spearhead efforts to offer and demonstrate revenues information to the related companies owners EDUCATION Degree, Credential​ ​ Business & Marketing​ ​ ​ ​ ​ ​ ​ Degree, Credential​ ​ High School​ ​ ​ ​ ​ ​ ​ Degree, Credential​ ​ ​ ​ English language School Level B2​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ 11/2006 SM, ESA ​ 01/2003 SM, ESA ​ 01/2005 SM, ESA