Manuel Palos

Manuel Alberto Palos De La Cruz Avenida Chichen Itza 124, 27, Cancún, Quintana Roo Cell. - E-mail- PROFILE: 1 year working from home with Porch Home Services (May 13th – Present) 4 years of IT Service Desk experience including night shift T2 supervisor. PORCH.COM - PROJECT COORDINATOR EXPERINCE: In charge of coordinating jobs within 13 lawn care markets. Responsible for setting up providers with recurring and nonrecurring maintenance and repair jobs. Responding to customer request, as well as upselling add on services and quotes given by providers. PORCH.COM - ONBOARDING EXPERINCE: Interviewing, filtering, as well as selecting top handyman and landscaping providers over the phone. Following up with Onboarding needs such as information gathering, account creation, and training for qualified providers. Helped merge TryRobin.com with Done.com when both were bought out by Porch.com. . PROFESSIONAL IT EXPERIENCE: CompuCom Systems Inc. Aramark, RCCL, GE, Orora & AECOM CDMX Service Experience III From: June ‘14 To: March ‘17 In the 3 years working with the company, I learned to fully support 5 different contracts. As well as directly supervising agents during the night for 20 additional contracts. (The After Hours Support team held 25 contracts and keeps on growing) Always have been able to quickly learn and adapt to each of the contract specifics and requirements. While working at CompuCom I have had the opportunity to grow not only as a person, but as a part of a strong team that keeps growing and achieving the many different goals that are put in front of us. For example, the migration from Lotus Notes into Office 365. As well as the creating of knowledge base materials for the After Hours support team. Supporting users across the world, with problems where provide quick and efficient solutions. In other cases we have to escalate situations to local support groups in order to obtain a faster resolution by desktop support teams. Functional Experience: Kronos, Java, DOS Applications, Microsoft Exchange, IE 8,9 & 11, Active Directory, CISCO VPN, Symantec VIP Manager, F5 VPN, RSA Security ID Tokens, Virtual Desktop Machines, Network and local printers, Shared drives, Microsoft Outlook 2010, 2013, O365. Tools: Remedy, ServiceNow, WebEx, Jabber, Lync, Skype for business, Sametime, Remote Desktop, MyMobiler, Microsoft Office, Google Suite. Teletech Logitech Customer Support D.F., Mexico Technical Support Representative From: October 2012 To: April 2014 PREVIOUS EXPERINCE IN THE UNITED STATES: August 2010 - March 2012 Aquagenics Technologies Saint Charles, IL (USA) Warehouse Specialist Forklift driver / Shipping and packing / Fill machine operator Jun 2008 - February 2010 Muller's Woodfield Acura Hoffman Estates, IL (USA) Auto Porter Auto detail & driving July 2007 - May 2008 / Fourth quarter seasonal employee 2005 Radio Shack Schaumburg, IL / Aurora, IL (USA) Sales Representative Customer Sales / Customer Care EDUCATION: 2008 (Attended one semester) Waubonsee Community College  Sugar Grove, IL 2005 – 2007 (High School Diploma) Hoffman Estates High School Hoffman Estates, IL 2003 – 2005 (Moved out of town) East Aurora High School Aurora, IL PROFESIONAL DEVELOPMENT: COMPTIA A+ CERTIFIED LANGUAGES: Spanish is native English 99% fluent