MANUEL VEGA HIDALGO
◾San José, Costa Rica ◾-◾laut en 00 1 @g mail .co m ◾LinkedIn
SCRUM MASTER & PROJECT MANAGER
PROVEN SUCCESS
DRIVING
IT PROJECTS
Influential multi-certified leader with a project management background offering + 10 years of experience working in
the Software Development Life Cycle performing multiple roles such as Business Analyst, Project Manager, Release
Manager and Scrum Master. Proven record of success in driving key initiatives from planning through implementation,
achieving positive organizational impact. Combine technological knowledge, leadership abilities, and relationship
building skills to engage stakeholders at all levels and enable data-driven decision-making. Excel at identifying areas of
improvement to ensure high level of efficiency and excellence. Communicate seamlessly across all areas of the company.
KEY EXPERTISE
◾Project Management
◾ Scope Management
◾ Project Planning
◾Quality Assurance (QA)
◾Risk Mitigation
◾ Software Development Lifecycle
◾Analytics
◾Leadership / Customer Service
◾Problem-Solving
◾Client Relationship Management
◾Performance Management
◾Teamwork
◾Scrum Master/ Product Owner
◾Microsoft Project
◾SQL/JIRA/Confluence/Wiki/Jenkins
◾Change Management
◾Salesforce / Devops Azure/ AWS Amazon ◾Asana, Slack
◾ Vendor Management
◾ Conflict Resolution
◾ Client Relationship Management
PROFESSIONAL EXPERIENCE
ERP Scrum Project Manager, Dole | June 2023 – Oct 2024
Facilitate Scrum Ceremonies: Lead and facilitate all Scrum ceremonies, including daily stand-ups, sprint
planning, sprint reviews and retrospectives, ensuring they are productive and time-boxed.
Stakeholder Communication: Maintain clear and effective communication with all stakeholders, providing
regular updates and addressing any issues or concerns promptly
Led the team focusing on the increment´s delivery at the end of the sprint and act as a facilitator to remove any
impediments that might arise along the way.
Responsible for creating project Plans (scope, risk, quality, cost, change management, communications,
procurement, work breakdown structure and schedule)
Leading Multiple projects for DevOps Azure Software development.P2P, OTC, MRO among others
Facilitated the Sprint planning so that the right items were pulled from the backlog (Previously prioritized by the
PO) and participated in the agreement on Sprint Goal. Scrum / Waterfall hybrid approach
Led the Orchesting Deployment and Enablement: Leading the planning, coordination, and execution of complex
internal projects and strategies across various systems and functions, ensuring alignment with company objectives
Coordinate with Downstream Teams: Managing the deployment process with teams including Finance, Order
to cash, and multiple System and Field
UAT Test Plans creation and Leading UAT
Manages contractors to ensure their delivery of contracted services on time.
SCRUM MASTER & RELEASE MANAGER, Cloudera | Aug 2021 – Jan 2023
Stakeholder Communication: Maintain clear and effective communication with all stakeholders, providing
regular updates and addressing any issues or concerns promptly
Led the team focusing on the increment´s delivery at the end of the sprint and act as a facilitator to remove any
impediments that might arise along the way.
Facilitated the Sprint planning so that the right items were pulled from the backlog (Previously prioritized by the
PO) and participated in the agreement on Sprint Goal.
Conducted a refinement meeting and run Go-No go meetings.
Moderated the Daily Stand-up where the development team shared the items worked on the previous day, what
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they planned to work on during the day, and any blockers or impediments that might impact the delivery.
Facilitated the Sprint Review where the Demos were showcased to the Stakeholders and feedback was provided.
Facilitated the Retrospective ceremony meeting, where the team discussed the actions/behaviors to accomplish
the Sprint Goals and define things to be improved.
Created Release Plan/ Playbooks and Management Calendar that allows allowing within the first 3 months to have
regular releases on a 3-week basis.
Deployed Feature/Bug from its Dev environment branch to Staging / Production using Jenkins Server from a GitHub
repositories CI/CD.
IT PROJECT MANAGER, Google - Contractor GFT Group | Feb 2021 – Aug 2021
Facilitated Steerco Meeting about project´s progress at a portfolio level for On Premise to Cloud server´s migration.
Led Network infrastructure team.
Managed project risk, scope, and resources.
Defined agreements with involved business units and its resources.
Designed an Onboarding orientation deck for new hires ensuring a clear overview of project’s goal.
Drove and created several SOPs to provide guidance to team members.
SENIOR IT BUSINESS ANALYST, UPS Supply Chain Solutions | Dec 2020 – Feb 2021
Responsible for creating requirements using a variety of activities and tools from business case to functional
requirements, including User Stories, backlog refining, mock ups, and knowledge transfer meetings with team
members.
Executed the mapping XML files to Electronic Data Interchange (EDI) files.
Executed the configuring Clients Share Drive Folders (Directories, FQDN, Port Numbers) for custom files allocation.
Liaised with IT department and the Executive branch by creating Functional Requirements Documents.
BUSINESS TESTING LEAD, VMware Costa Rica - Contractor OTSI | Jun 2020 – Sep 2020
Temporary Position*
Led UAT (User Acceptance Testing) by setting daily testing goals, running meetings on testing progress, defect triage,
collaborated with team to get defects resolved. Sent daily UAT status information and other relevant communication.
Managed planning of various aspects related to transformation and development, such as business testers, testing
environments, testing scope, test management, data management etc.
Secured the right testing resources depending on stories scope, order management, hardware fulfilment, account
receivable, supply change management, etc. Worked with ERP Systems such Oracle, SAP, SOM, and Salesforce.
BUSINESS ANALYST, Intel Corporation - Contractor Infotree | Apr 2020 – Jun 2020
Temporary Position*
Temporary Position*
Participate in user and acceptance testing. Analyze user feedback and testing results, making prioritization decisions
and recommendations for defect resolution, modifications or new requirements.
Supported Intranet Circuit Search Improvement Project.
Created test cases to test new application (ESAT) developed to host Product Cards crawled by isearch tool and run
manual testing.
Worked with Business Owners to define most relevant information to be displayed on Intel’s intranet isearch tool.
BUSINESS CONSULTANT, FISERV Costa Rica | Jan 2019 – Dec 2019
Applied Gap Analysis for business process improvement.
Consulted a top leading & Banking Financial Institutions USA – Analyzed processes under their Deposit products.
Introduced business presentations to engage clients and set guidelines about Deposit's core banking conversion
project's deliverables and phases.
Served as conduit between the clients, their business partners and project's work teams.
Configured and implemented Core Processing Functionality related to Deposits products according to client’s service
catalog, savings, checking accounts (Bearing, Non-Bearing transactional accounts), Certificates of deposit, and
Retirement accounts IRA’s (Roth, SEP, among others).
SENIOR RELEASE MANAGER-AKA Change/Implementation Manager, FISERV Costa Rica | Aug 2016 – Dec 2018
Drove full-cycle project management from initiation to implementation for multiple technical solutions.
Enabled a business continuity environment for 100 Financial Institutions within 7 different Core Bank Systems (Banks
and Credit Unions).
Documented resiliency test results and presenting the findings to stakeholders.
Documented Network / Infrastructure issues and passing them to the corresponding delivery team to have solutions
added to the backlog and prioritize its development on the next sprint.
Closed the project documenting lessons learned.
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Assembled PM´s team and delivered best practices and knowledge transfers to new clients, new hires, and peers.
Implemented REST APIs migrations to cloud.
Triggered change management process for network updates, firewall rules or rules within that firewall.
Deployment Manager-AKA Release/Change Hewlett Packard Enterprise Costa Rica | Jun 2015 – Jul 2016
Collaborated with multiple IT Teams across America, Europe, and India to prioritize and plan the infrastructure and
services (build development) for all regions (America, EMEA and APJ).
Collaborated with the ESM cross-functional teams (User Acceptance Testing Lead (UAT) and program manager),
to facilitate develop of the User Acceptance Test (UAT) plans and managers from different areas to ensure server
build was ready and all 3 different regions.
Reduced "Time to Market" in 100% by increasing yearly releases from 2 to 4 on mobile banking application.
Reduced staging and production incidents by 50%.
Over 100 implementations successfully deployed in Staging, Production and Business continuity environments.
PRIOR WORK EXPERIENCE: Project Manager and Business Analyst at Evertec INC.
EDUCATION & PROFESSIONAL DEVELOPMENT
◾Master’s degree Project Management, ULACIT | 2016.
◾Bachelor’s degree Business Management, Universidad Latina Costa Rica | 2014.
Certifications:
◾Project Management Professional Project Management Institute, 2024. (Undergoing, ETA
06/05)Product Owner Professional Certificate (SMPC), CertiProf, 2024.
◾Scrum Master Professional Certificate (SMPC), CertiProf, 2022.
◾ITIL Intermediate Certificate in IT Operational Support and Analysis, AXELOS Global Best Practice,
2017.
◾ITIL Foundations v3 Certification, APMG INTL, 201
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