Manuel Abarquez

15G Garnet St. Concepcion 1 Marikina City Contact No. - E-mail:-Link: https://www.upwork.com/freelancers/s ettings/contactInfo#/ MANUEL S. ABARQUEZ II Objective Work Experience To be a part of a company or firm where there is a continuing search for knowledge that will be put in the actual practice that would eventually result in a company’s growth and success as well as to achieve personal fulfillment but not only financial aspect but of greater importance is moral and spiritual enlistment. July 15, 2019 to September 24, 2020 Quality Assurance Call Evaluator Caring.com (Senior Community) August 20, 2018 to October 25, 2019 Quality Control Associate Quote Velocity (Debt Relief) October 5, 2015 to August 31, 2018 Executive Office - Duty Manager RWM Holiday Inn Express Duties and Responsibilities: - - - - Responsible for the overall operation of the hotel during the shift to ensure guest satisfaction and safety. Serves as Manager on duty and has full hotel authority in the absence of the General Manager. Directly manages all night shift team members. Interviews, trains, supervise, counsels, schedules and evaluate staff. Inspect hotel to gather information and monitor surroundings and decide what needs to be done. Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Analyze financial information from all departments before doing the night audit and create reports for different departments for information. Confer and cooperate with other department managers to coordinate hotel activities, such as weddings. Coach staff on how to do the job and motivate them to finish projects. Coordinate front desk staffs' work, and build a team environment. Collect payment and record money earned and spent. Receive and process advance payments. Log all information’s (incident and events) that happened during the shift and to be reported to the hotel manager for the daily briefing. November 4, 2013 to Present Trainor / Assessor (Front Office Services) TESDA, PAMAMARISAN October 26, 2011 to September 27, 2013 Executive Office - Duty Manager BW Plus Antel Hotel, Makati Duties and Responsibilities: - - - Responsible for the overall operation of the hotel during the shift to ensure guest satisfaction and safety. Serves as Manager on duty and has full hotel authority in the absence of the General Manager. Directly manages all night shift team members. Interviews, trains, supervise, counsels, schedules and evaluate staff. Inspect hotel to gather information and monitor surroundings and decide what needs to be done. Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Analyze financial information from all departments before doing the night audit and create reports for different departments for information. Confer and cooperate with other department managers to coordinate hotel activities, such as weddings. Coach staff on how to do the job and motivate them to finish projects. Coordinate front desk staffs' work, and build a team environment. Collect payment and record money earned and spent. Receive and process advance payments. Log all information’s (incident and events) that happened during the shift and to be reported to the hotel manager for the daily briefing. December 1, 2006 to June 30, 2011 Front Office – Night / Duty Manager Astoria Plaza Suites, Ortigas Duties and Responsibilities: - - - Responsible for the overall operation of the hotel during the night shift to ensure guest satisfaction and safety. Serves as Manager on duty and has full hotel authority in the absence of the General Manager. Directly manages all night shift team members. Interviews, trains, supervise, counsels, schedules and evaluate staff. Inspect hotel to gather information and monitor surroundings and decide what needs to be done. Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Analyze financial information from all departments before doing the night audit and create reports for different departments for information. Confer and cooperate with other department managers to coordinate hotel activities, such as weddings. Coach staff on how to do the job and motivate them to finish projects. Coordinate front desk staffs' work, and build a team environment. Collect payment and record money earned and spent. Receive and process advance payments. Log all information’s (incident and events) that happened during the shift and to be reported to the hotel manager for the daily briefing. December 5,2003 to October 25,2006 Front Office – Front Desk Receptionist Traders Hotel, Manila Duties and Responsibilities: - - - Welcoming guest with a smile. Checking them in and out efficiently. Allocating proper room for incoming guest. Assisting guest with their luggage and belongings by coordinating with bell service. Dealing with guest professionally with enquiries, face to face and by phone, fax or email. Answering general reservation enquiries, as well as answering guests' questions and dealing with complaints. Taking and passing on messages. Preparing bills, taking payment, and handling foreign exchange. Guests with special requests - such as storing valuables in the hotel safe or luggage area, ordering taxis or any transportation needed. Answering and delivering guest needs and wants. Asking guest to fill up comment cards upon departure for the hotel to know its strength and areas for improvement. To serve guest better and more efficient in the future. April 4, 2000 to December 3,2003 PABX – Guest Service Agent Shangri-la Hotel, Makati Duties and Responsibilities: - - - - A Guest Service Agent answers all incoming telephone calls in a professional and courteous manner. To routes calls to the appropriate department, guest or any people concern. To get guest request and relaying it to concern department. To do a follow up to make sure that it is accomplished with the standard of the hotel. To answer all questions and query regarding the hotel whether they are in house guest or not. If a caller is seeking a telephone number or a certain establishment, I look it up in my computer or manual directory, and relay the information. In emergency situations, we dispatch the appropriate personnel. In certain environments and time, I ‘am required to screen each telephone call especially at night, getting the name and relevant details from the caller, before following an established protocol. I also process any paperwork or records as required. Educational Attainment June 1994 to March 1999 Colegio de San Juan de Letran Bachelor of Science in Business Administration Seminar Attended *Shangri-la Care 1: Hospitality for Caring People *Shangri-la Care 2: Delighting Customer *Shangri-la Care 3: Recovery to Gain Loyalty *Shangri-la Care 4: Taking Ownership *Train The Trainor *Technical Education and Skills Development Authority (Front Office Services) *Training Methodology and Assessment Methodology (TESDA)