Mansur Muhammad Rabiu

---------------------------------------------------------------------------------------------------- MANSUR MUHAMMAD RABIU Kawo, Kaduna State Nigeria --------------------------------------------------------------------------------------------------Objective Dedicated Virtual Assistant with over 4 years of experience in delivering exceptional support, client satisfaction, and managing administrative duties. I am committed to ensuring every client interaction is positive and productive, leveraging strong communication, problem-solving, and relationship management skills Education Bachelor of Science in Economics Kaduna State University, Nigeria (2014 – 2018) Professional Experience Skylax Technologies – Abuja, Nigeria Virtual Assistant (2020 – 2022) Provided administrative and executive support, handling calendar management, email correspondence, and data entry tasks for multiple clients. Collaborated with team members to streamline processes and improve productivity. Handled client communication with professionalism, ensuring client requests were handled in a timely manner. Enhanced internal project management systems, increasing efficiency by 15%. Afrivest Investment Services – Kano, Nigeria Virtual Assistant (2022 – 2024) Managed client relationships, providing personalized support to ensure satisfaction and long-term loyalty. Assisted with research, documentation, and report generation for various financial projects. Acted as a liaison between clients and internal teams, ensuring clear communication and effective resolution of issues. Improved client onboarding processes, reducing the average onboarding time by 20%. Skills - Strong communication and interpersonal skills - Excellent problem-solving abilities - Relationship management - Administrative support and calendar management - Data entry and document preparation - Time management and multitasking - Proficiency with Microsoft Office Suite, Google Workspace, and various virtual assistant tools Languages English (Fluent) Hausa (Fluent) References Available upon request