Mansoor Pasha

This is Mansoor pasha with professional 8 years experience in customer support & sales for US, UK, Canada & India. Making outbound & Inbound calls handling sales inquires & providing information related products to students & parents.

Customer support - Duties & responsibilities

• Maintain relationships by responding to inquiries, documenting actions
• Answer incoming calls & emails in an efficient manner.
• Provide accurate answers and solutions to customers queries
• Redirect customers to appropriate teams or departments as needed

Sales - Duties & responsibilities

• Advice students/parents for their learning needs through structured counseling sessions.
• Fix appointments & conduct online demonstrations on daily basis including followups
• Understand customer profile & problems to explain implication of ineffective learning methods.
• Handle objections & price negotiation to generate sales revenue

Multi-Tasking, Focused on Customer/Client, Team player & Performance management.