Mansoor Ahmed

MANSOOR AHMED Present Address: Flat # 5th 3rd floor Azfar Mention Urdu Bazar M.A Jinnah road Karachi. Permanent Add: Flat # 5th, 5th floor zeeshan manzil patel road ranchoreline Karachi. Cell Number: -, E-mail:- PROFESSIONAL PROFILE I am a highly capable professional with over 7 years of Networking, Customer Service, Business Development and Information Technology. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team. My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. These, coupled with my ability to examine a process to look for improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions. My business skills, attention to detail, and general aptitude all have served me in my previous endeavours which have shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked for conclusion making. PROFESSIONAL EXPERIENCE Backend Coordinator/Technician at OPTIX Network PVT LTD (Multinet)(2019 to till date) Responsibilities: 1* Operating Huawei U2000 Client NMS. 2* Visiting VIP client’s premises for major complaints regarding networking. 3* Working on switches, ONT, Router, OLTs internal/external 4* Operating OTDR. 5* Maintaining OLTs health, PONs and Splitters powers. 6* UTP, switches, routers, ONTs (GPON,EPON,XPON OLTs setup) 7* Coordination with multiple teams for tracing faults. 8* Clearing major or minor outages in KHI Region with designated teams. 9* Dealing with National customers. 10* Training and development of junior staff and create SOPs. 11* Using CRM and NMS Huawei software for complaints and maintenance. 12* Working on major projects with supervisor. 13* Maintain the team performance and team managed weekly. 14* Maintain Equipment (New/Faulty), Inventory, Fuelling, vehicles. 15* Working on high pressure of work. 16* 24/7 availability via call/email/whats app official group for any query if requirement of our teams, coordinators and management. Front Desk Officer at Business Centre /Joint Shops (PTCL-Ufone) Pakistan Telecommunication Company Limited /UFONE PTML (2018 to 2019) Responsibilities: 17* Dealing walking customers (PTCL & UFONE) 18* Greet a customer with his/her related queries 19* Registering Complaints 20* Guide the customer about new Promotions 21* Targets achieving strategies 22* Manage all issues related to our Business Centre 23* Inventory checking 24* Ensure security related issues 25* Supervise all staff 26* Communicate to all backend/Operation Dept. regarding customer’s issues 27* Follow up daily activities 28* Cash Collection and deposited into bank 29* Technical Support on Broadband Products 30* Feasibilities confirmation for New Users 31* Retain annoyed customer’s 32* PTA Mobile Device Registration Activities (DIRBS) 33* Billing Complaint/Adjustment Customer Services Representative/Supervisor at Wireless Backend Department Pakistan Telecommunication Company Limited(2012 to 2018) Responsibilities: 34* Dealing with customer queries over the telephone and email. 35* Solving customer grievance. 36* Keeping full and accurate records of internet packages and manual procedures. 37* Working on a switchboard coordinating via email. 38* Dealing with National customers 39* Training and development of junior staff. 40* Using CRM and E-payment software for complaints. 41* Working on major projects with supervisor. 42* Providing excellent customer service. 43* Maintain the team performance. 44* Confirmation of outage from concern dept. and update on helpline. 45* Take up online banking cases with respective bank/1link team. 46* Check all Unified Cases all over Pakistan. 47* P&CEO Office Complaints 48* PTA Complaints 49* New order Placing of EVO & Charji (LTE) Sales/Marketing Officer & Team Leader at Pakistan Telecommunication Company Limited (2010 to 2012) 50* Outdoor sales and marketing. 51* Cold calling to clients 52* Team management. 53* Weekly sales reporting and sales confirmation. EDUCATION Bachelors of commerce (From University of Karachi -Pakistan) (2012) Intermediate in commerce (From Intermediate Board of Karachi -Pakistan) (2009) Matriculation in Science (From Matric Board of Karachi -Pakistan) (2007) INTERACTIVE SKILLS CCNA/CCNP over view not certified. Strong Communication ability. Analytical approach to resolve matter. Professionally committed, hardworking and able to take initiatives. A Good Listener with thrust for learning. Excellent in Team Work Goal Oriented PERSONAL PROFILE Father Name:Masood Ahmed Date of Birth:02-March-1991 Marital Status:Married with one child Religion: Islam N.I.C:- Domicile/PRC: Karachi/Pakistan This Curriculum Vitae provides a framework for further exploration at an interview. Excellent referees available upon request.